Overview
The Lead Medical Assistant is responsible for assisting department management in coordination of patient care and clinic operations, including being the primary Super User responsible for assisting providers and clinic staff with immediate EHR concerns, outstanding tasks for patient-centered quality care, and acting as a contact between clinic staff and department management to implement quality improvement measures. This position supports all four divisions at the OBGYN SPAH office location, which include Maternal Fetal Medicine, Urogynecology, Minimally Invasive Gynecological Surgery, and Obstetrics and Gynecology.
Responsibilities
Lead Medical Assistant
* Participate in the implementation of EVMS and EVMS Medical Group policies and procedures.
* Collaborate with physicians, nurse practitioners, and physician assistants from all four divisions at the SPAH OBGYN location.
* Provide individual nursing care and education to address the needs of the patient.
* Improve patient knowledge and understanding of treatment options and plans.
* Take medical histories and record vital signs.
* Assist physicians in addressing patient questions and concerns.
* Assist with office surgical and diagnostic procedures.
* Authorize medication refills as directed.
* Triage patients, including obtaining vitals and escorting to treatment rooms.
* Assist with injections under the supervision of RN.
* Facilitate referrals to consultants in collaborative care as directed by the physician.
* Coordinate additional care for patients, including follow-up testing or procedures, scheduling, physician’s orders, and hospital admissions.
* Change dressings on wounds.
* Monitor inventory of all devices and clinical supplies.
* Work closely with the billing department for authorizations of birth control devices.
* Ensure timeliness in scheduling patient appointments.
* Provide education during the “birth control consult” visits under the supervision of RN.
* Organize and manage medications.
* Collaborate with department leadership in maintaining smooth clinic workflow.
* Monitor and inventory supplies for the clinic and report to the appropriate supervisor.
* Act as one of the designated E.H.R. Super Users for all providers and staff in the clinic.
* Oversee that all documents requiring processing are completed.
* Responsible for specific team training of all new clinic staff.
* Attend clinic staff meetings, department meetings, provider meetings, and applicable Grand Rounds.
* Provide daily end-of-shift (AM/PM) reports to department management as necessary.
* Promote the philosophy, goals, and objectives of EVMS, the Department of OB/GYN, and the Advanced Gynecologic Surgery Center Program.
Lead M.A. also functions as an M.A. with the below listed responsibilities:
Medical Assistant Essential Duties and Responsibilities
* Explain treatments and procedures to patients.
* Prepare patients for examination.
* Assist the physician during examination.
* Collect and prepare laboratory specimens.
* Dispose of containment supplies and sterilize medical instruments.
* Instruct patients about medication and special diets.
* Prepare and administer medications as directed by a physician.
* Reconcile allergy lists, medication lists, and smoking status of the patient.
* Chaperone when appropriate and assist during colposcopies, hysteroscopies, and other minor procedures.
* Maintain clean, well-equipped examination rooms and sterilize instruments.
* Prepare exam and treatment rooms with necessary instruments.
* Assist with scheduling of tests and ultrasound.
* Stock examination rooms, triage area, and work station with medical supplies.
* Open all charts and prepare charts for the day of clinic.
* Receive and complete assigned tasks from providers.
* Perform phone triage with supervision of LPN/RN.
* Scan upcoming appointments for additional medical record information necessary.
* Participate in all staff meetings, education lectures, and quality improvement activities.
* Follow EVMS protocols related to infection control, environmental safety, and patient confidentiality.
* Perform other duties as assigned.
ADHERE TO EVMS MEDICAL GROUP CARE COMMITMENTS:
We will be COURTEOUS
* Welcome you with a smile.
* State our name and yours when available.
* Ask if you need help when unsure of your needs.
* Assist you in reaching your next destination.
We will be ACCOMMODATING
* Protect your privacy and dignity.
* Solve problems within our authority; if we can’t, we’ll find someone who can.
* Respond quickly and explain delays.
* Keep your surroundings pleasant.
We will be RESPECTFUL
* Include you in our conversations.
* Be attentive, genuine, and positive.
* Take time to be courteous and considerate.
* Involve you in decisions that concern your care.
We will be EXPLICIT and help you understand
* Take time to listen and give you our full attention.
* Make explanations brief and easy to understand.
* Ensure you have the information you need.
* Explain what we are doing and why.
PATIENT CONFIDENTIALITY MUST BE MAINTAINED AT ALL TIMES.
Qualifications
Successful completion of a Medical Assistant program (or equivalent military training) and certification (CMA or RMA) is required. Completion of BLS class and re-certification every 2 years.
* Successful completion of a Medical Assistant program.
* Must be an experienced M.A. with prior experience in a high-volume clinical practice.
* Ability to balance multiple priorities and tasks.
* Ability to make professional nursing decisions under the supervision of physicians and licensed nurses.
* Possess professional interaction skills with physicians, outside offices, pharmacies, referring agencies, hospital personnel, and support staff.
* Supervisory experience preferred.
Location
US-VA-Norfolk
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