We’re VIVID –We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people We’re looking for a Tenancy Sustainment Coach to join us on a permanent basis. This is a part time role working 18.5 hours per week. Contractually based out of our Portsmouth office, you’ll cover the South Hampshire area and will have the opportunity to work from the office or home working, with a minimum of 20% of your time spent in the office to encourage collaboration and team working. Want to know what we can offer you? 26 days holiday (plus bank holidays) pro rata, with the opportunity to buy or sell annual leave A productivity-related bonus scheme to enhance your take-home A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10% Life assurance paid at x 3 annual salary Private medical insurance Health care cash plan called Medicash Enhanced pay for maternity, paternity, adoption and shared parental leave Access to counselling, legal and financial information Electric car scheme Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes Here’s the facts about the role: As a Tenancy Sustainment Coach, you’ll provide intervention services for our customers facing serious tenancy breaches (such as rent arrears, anti-social behaviour, and more). Using Trauma Informed principles, you’ll offer tailored support to help customers manage their behaviour, maintain their properties, and sustain their tenancies with us. You’ll work with the customer to develop clear support plans, engaging with any hard-to-reach customers and building relationships with partner agencies, ensuring customers have access to appropriate support and resources. You’ll hold a caseload of customers with various support needs, working to transition them from more intensive support to a less intensive monitoring approach. In this role you’ll closely monitor and measure outcomes, maintain accurate customer records, and will provide culturally sensitive services, including arranging translation services when needed. Your efforts will also focus on highlighting any serious risks, making safeguarding referrals, and promoting digital communication to our customers. In this role you’ll also work with other teams across the business to ensure a cohesive approach to tenancy management. You’ll maintain professional boundaries and will demonstrate resilience in sometimes challenging situations. Ultimately, our goal is to empower customers to take control of their tenancies. As the ideal candidate for this role you’ll have an awareness of the social housing sector and knowledge of the benefits system and social services/support services. You’ll have an understanding of Trauma Informed practice and will have the communication skills needed to support our customers and the ability to adapt communication styles to meet the needs of the customer. You’ll have previous experience working to support vulnerable people, and will have experience working with partner agencies in order to provide comprehensive support. You’ll have the organisation & time management skills needed to balance a busy schedule and will be able to prioritise your own workload. You’ll need to be confident using technology and be competent using Microsoft packages (Outlook, Excel, Word etc.). This role requires a vehicle available for business use. Offers are subject to a satisfactory DBS check.