Job Title
Product Engineering Team Lead
We are scaling our Product Engineering team with a proven portfolio of products across multiple sectors.
This is an exciting time to join Biozone Scientific, where you will manage the existing product portfolio and be a product expert responsible for providing technical leadership to support in-market teams.
Sustain Product Portfolio
* Responsible for sustaining the existing product portfolio on cost and quality.
* Work with suppliers and manufacturers to overcome production risks / issues / opportunities.
* Lead activities to ensure effective production of product - cost down and technical procurement.
* Continuous Improvement - Support in the development and implementation of best practices and internal processes / procedures.
Product Expert
* Understand the competitor landscape and key purchase drivers to support current product offerings and future product expansion.
* Coordinate the collection and analysis of customer use cases and user stories to ensure delivery of a product that fits their needs.
* Develop and maintain a deep understanding of our products and their applications.
* Hold product training sessions to educate new salespeople/partners on the relevant technical aspects of the products.
* Ensure that all product information is up-to-date and easily accessible to customers and internal teams.
Commercial Product Support
* Provide a first level technical response to any product related questions to enable exceptional customer service and technical support.
* Develop and implement customer support best practices and standard operating procedures.
* Monitor customer feedback and work with product development teams to suggest improvements or new features.
* Work with marketing to define the value proposition and competitive advantages of different products
Candidate Profile:
* Bachelor's degree in Mechanical Engineering, Product Engineering or a related field.
* 3-5 years of experience in product or technical support, preferably in a technology or consumer electronics environment.
* Proven experience delivering high levels of customer satisfaction.
* 3D modelling experience (preferably Solidworks).
* Experience creating / reviewing 2D technical drawings.
* Previous experience working with suppliers / 3rd parties
* Experience of UV-C technology and air purification systems would be a plus.
* Excellent verbal and written communication skills.
* Problem-solving mindset with a focus on continuous improvement.
* Strong attention to detail and organisational skills.
* Able to work with a high level of autonomy and a self-starter.
* Ability to travel to meet with customers and suppliers.
What We Offer:
* Opportunity to grow and develop your career
* Hybrid working: 3-4 days on site, 1-2 work from home
* 24 Days holiday (increases every year up to a maximum of 5 extra days)
* Ability to purchase an extra 5 days per year
* 4x Annual life assurance
* 5% Company, 3% employee pension contribution scheme
* Cycle to work scheme
* Private Medical Insurance