Description Are you a hands-on, customer-focused professional with a passion for delivering exceptional hospitality services? We have an exciting opportunity for a Front of House Manager to join a dynamic team and oversee the smooth running of hospitality services in a high-end, professional environment. The Role This is a highly varied and hands-on role where you will: Lead and manage a small team of 1-3 Hospitality Assistants, ensuring seamless service delivery. Support with practical tasks such as setting up and clearing down meeting rooms, operating dishwashers, and serving coffee while maintaining an excellent customer experience. Collaborate with the kitchen team to ensure food is presented to the highest standard and meets client expectations. Use the event booking system to manage room setups, supplies, and special requests. Maintain high standards of cleanliness and organisation in all hospitality spaces. Occasionally arrange and manage additional agency staff during busy periods. Key Responsibilities Customer Experience: Ensure clients and visitors feel welcome, addressing their needs promptly and professionally. Operational Excellence: Oversee the setup of hospitality spaces, ensure timely service delivery, and liaise with teams to resolve IT or logistical issues. Staff Coordination: Manage team schedules, provide clear direction, and ensure all staff adhere to dress codes and service standards. Health & Safety: Comply with safety regulations, ensure food safety standards are met, and perform risk assessments. Performance & Reporting: Monitor and report on service quality, identifying opportunities for improvement. Key Competencies Leadership: Inspire team spirit and high performance. Customer Focus: Display a professional and positive attitude toward clients and colleagues. Organisation: Demonstrate strong time management and the ability to prioritise tasks. Adaptability: Handle day-to-day challenges with a proactive and flexible approach. Requirements Experience in a customer-facing hospitality role within a high-end corporate environment, luxury hotel, or similar setting. Strong hands-on management experience and a willingness to assist in daily operations. Excellent communication and interpersonal skills. Competency in using event booking systems (training provided if necessary). A focus on delivering a first-class client experience. Benefits Salary £43,000 - £47,000 per annum Hours: 07:00 - 15:00 (flexible depending on workload) Free Lunch Pension Travel allowance 22 days holiday bank holidays