80679 - GE and SM Scheduler
This GE and SM Scheduler will report to General Enquiries & Smart Metering Manager and will work within Network Operations South East Region based in our Maidstone office, with hybrid working if required. You will be permanent employee.
You will attract a salary of £33,247 per annum and a bonus of 3%
DIMENSIONS:
* To safely schedule staff (direct and contractors) in the Region.
* Achieve full utilisation of the resources and updating scheduling tools or any new scheduling systems.
* Operate work management tools (MRS), (GPS), (SAP) and PC systems to assist with the issuing and completion of work.
* Raise and process purchase orders using SAP, including the generation of management reports.
* Provide regular feedback to the Field Engineers and Field Staff Supervisors.
* Take and resolves telephone queries from internal and external customers.
* Communicate with other Directorates to ensure working at the Regional Office.
* Help investigate customer complaints.
* Record and co-ordinate Electricity Guaranteed Standards.
* Records annual leave and other absence.
* Communicate with Field Staff and update systems with timely information from site.
* Liaison with Local Authorities regarding NRSWA and Section 74 issues.
* Communicate with contactors to ensure compliance with section 74 of the New Roads and Street Works Act.
* Raise or request Street Works Notices and Permits
* To work as a team with other Delivery & Business Services Administrators, Field Staff Supervisors and Field Engineers to ensure staff are scheduled and utilised.
* Ensure compliance with procedures.
* Accomplish a storm role during emergencies.
PRINCIPLE ACCOUNTABILITIES:
Financial:
* Schedule staff to keep overtime expenditure to minimum levels.
Customer:
* Communicate with field staff and update systems to ensure our customers are given up to date information about their jobs.
* Ensure that Electricity Guaranteed Standards are followed and correctly recorded.
* Liaison with customers to make appointments and provide updates on progress with jobs.
* Schedule resources to minimise CML impact and customer complaints.
Process:
* Safely schedule staff (direct and contractors).
* Update SAP and other systems promptly.
* Raise purchase orders promptly.
* Ensure that the scheduling systems are updated to ensure there is good visibility of all staff.
* Record annual leave and other absence for all field based staff in the Region.
* Communicate with contractors to ensure compliance with section 74 of the New Roads and Street Works Act.
People:
* Active participation in Individual Performance Review (IPR) sessions with your Line Manager.
* Attendance at monthly Team Briefings.
* Manage days lost through sickness.
* Manage days lost through accidents.
* Manage non-lost time accidents.
KNOWLEDGE, SKILLS, QUALIFICATIONS & EXPERIENCE:
* A basic understanding of the Network and the types of jobs undertaken.
* Team working - The drive and ability to work co-operatively with others to achieve shared goals and improve the contribution of all members of the team.
* Flexible attitude to work and working hours.
* Level 3 City & Guilds 2339 formally 2322 certificate in electrical technology engineering.
* Enthusiastic & without losing sight of safety and security of supply.
* Motivate and bring staff to their full potential
* Manage field teams and monitoring Performance and costs.
* You will require a competent technical person with the ability to tackle several tasks and the ability to take on and learn new ones.