Job summary Starting May 2025 We are looking for enthusiastic and conscientious personnel to apply for the role of Receptionist, in the Oral and Maxillofacial and Orthodontic Departments at ULTH. The roles are based at Lincoln and Boston Hospitals and applications are welcome for both full-time and part-time positions. Some weekend working is involved and also the need to cross-cover sites during periods of absence, in order to provide a robust reception service for our patients. Main duties of the job Ensuring data accuracy Ensuring compliance with National and Local Protocols Booking Patient Appointments Ensuring compliance with Cancellation Policies Clinic Reception Duties General Office Duties Problem Solving Providing adequate delivery of service About us Pilgrim Hospital is situated beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service. Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services. Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust. Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county. This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations. The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG). Date posted 10 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Permanent Working pattern Full-time, Part-time Reference number 357-LN-1768-24 Job locations United Lincolnshire Hospitals NHS Trust Lincoln/Boston LN2 5QY Job description Job responsibilities What should you do next? Have a look at the job description, and if you like what you see, then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you Job description Job responsibilities What should you do next? Have a look at the job description, and if you like what you see, then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you Person Specification Qualifications Essential GCSE's Grade C and above in Maths and English or equivalent Experience and training to NVQ Level 3 or equivalent Desirable Basic knowledge of Medical Terminology Customer Care Qualification Previous Experience Essential Experience of customer care Experience of working in an office environment Experience of using Microsoft Office - to include Excel and Outlook Desirable Experience of working in a reception area. Knowledge or experience of NHS working. Skills Essential Ability to prioritise and organise own workload Ability to use own initiative Excellent oral and interpersonal communication skills, written and verbally, with ability to demonstrate fluency, clarity and effectiveness at all levels Attention to detail and accuracy Desirable Awareness of National and Local Targets including cancer targets Knowledge of hospital and clinical information systems including CareFlow Specific Requirements Essential Ability to maintain confidentiality Ability to work effectively within a large team or individually Ability and willingness to work flexibly Ability to cope with sometimes distressing/emotional situations Ability to work effectively under pressure and meet tight deadlines Person Specification Qualifications Essential GCSE's Grade C and above in Maths and English or equivalent Experience and training to NVQ Level 3 or equivalent Desirable Basic knowledge of Medical Terminology Customer Care Qualification Previous Experience Essential Experience of customer care Experience of working in an office environment Experience of using Microsoft Office - to include Excel and Outlook Desirable Experience of working in a reception area. Knowledge or experience of NHS working. Skills Essential Ability to prioritise and organise own workload Ability to use own initiative Excellent oral and interpersonal communication skills, written and verbally, with ability to demonstrate fluency, clarity and effectiveness at all levels Attention to detail and accuracy Desirable Awareness of National and Local Targets including cancer targets Knowledge of hospital and clinical information systems including CareFlow Specific Requirements Essential Ability to maintain confidentiality Ability to work effectively within a large team or individually Ability and willingness to work flexibly Ability to cope with sometimes distressing/emotional situations Ability to work effectively under pressure and meet tight deadlines Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name United Lincolnshire Hospitals NHS Trust Address United Lincolnshire Hospitals NHS Trust Lincoln/Boston LN2 5QY Employer's website https://www.ulh.nhs.uk/ (Opens in a new tab)