Lead on or assist the Practice Manager & GP Partners with the below tasks to maintain the effective management of the Practice. This list is not exhaustive & may be added to at any time. ORGANISATIONAL All aspects of building maintenance including Health & Safety Liaise with Practice Manager & GP Partners regularly Liaise with relevant staff within the PCN & locality to share learning & achieve objectives Liaise with commissioners regarding contracts & performance reporting Development & review of Policies & Procedures Maintain CQC compliance Handle patient complaint responses Process outgoing payments Reconciliation of payments in accountancy software Oversee stock ordering & rotation Coordination of quarterly Patient Participation Group Coordination of monthly staff training afternoon Any reasonable tasks requested by the Management Team STAFF Line management of staff Provide training & ensure mandatory training is complete Monitor workflow & implement more efficient processes Appraisals Pastoral care & wellbeing Disciplinary procedures Rotas Annual leave management & coordination Recruitment, including pre-employment checks & interviews Deputise for the Practice Manager during absence Organising GP cover for absence QUALITY & PERFORMANCE Quality & Outcomes Framework targets & submissions Primary Care Quality & Recovery Resilience Scheme targets & submissions National & local enhanced service targets & submissions Internal audits of performance IT Management of IT systems, staff logins, etc. Electronic appointment diaries Website management Online consultation platform management Phone system monitoring & management