Job summary We are looking for an enthusiastic individual to join our existing Reception Team providing high levels of patient care to our registered list of approx 8800 patients. Main duties of the job You will be working in our busy reception office to ensure that our patients are provided with a highly customer focussed service to meet their individual needs. About us We are a dedicated and enthusiastic team who work hard to ensure we provide excellent services to our patients in a friendly working environment. Date posted 08 October 2024 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time Reference number A1680-24-0009 Job locations 45 High Street Sawtry Huntingdon Cambridgeshire PE28 5SU Job description Job responsibilities Job Description Receptionist RESPONSIBLE TO : The receptionist will receive instructions from, and beresponsible to, the Practice Manager. HOURS OF WORK : 4 sessions (approx 20 hours) per week. The hours of duty for this post allow for flexibility in order tocover periods of high demand, holiday and sick leave ofexisting staff. RATES OF PAY : As per contract. SUMMARY OF RESPONSIBILITIES In order to facilitate Doctors and Nurses in attending to the needs of the patients, the post holder will : Welcome patients at the main reception desk, assist with their enquiries or direct accordingly. Answer telephones assist with enquiry or direct calls appropriately, record and pass on messages to members of the Primary Health Care Team in accordance with Practice Protocol. Book appointments as appropriate via contact over the telephone or in person. Deal with queries according to guidelines laid down by Practice Policy. Process patient deductions and prepare paper notes for return to PCSE. Process requests for the return/collection of patient notes from offsite storage provider Process repeat prescription requests received online/via email. Varied general administration duties as required, in order to aid the achievement of targets. Postscript This is a summary of key tasks, and is not intended as a comprehensive description of duties of the post. The post holder may be required to undertake other duties which are not specifically mentioned above. Any significant changes to this job description will be made in consultation with the post holder. Job description Job responsibilities Job Description Receptionist RESPONSIBLE TO : The receptionist will receive instructions from, and beresponsible to, the Practice Manager. HOURS OF WORK : 4 sessions (approx 20 hours) per week. The hours of duty for this post allow for flexibility in order tocover periods of high demand, holiday and sick leave ofexisting staff. RATES OF PAY : As per contract. SUMMARY OF RESPONSIBILITIES In order to facilitate Doctors and Nurses in attending to the needs of the patients, the post holder will : Welcome patients at the main reception desk, assist with their enquiries or direct accordingly. Answer telephones assist with enquiry or direct calls appropriately, record and pass on messages to members of the Primary Health Care Team in accordance with Practice Protocol. Book appointments as appropriate via contact over the telephone or in person. Deal with queries according to guidelines laid down by Practice Policy. Process patient deductions and prepare paper notes for return to PCSE. Process requests for the return/collection of patient notes from offsite storage provider Process repeat prescription requests received online/via email. Varied general administration duties as required, in order to aid the achievement of targets. Postscript This is a summary of key tasks, and is not intended as a comprehensive description of duties of the post. The post holder may be required to undertake other duties which are not specifically mentioned above. Any significant changes to this job description will be made in consultation with the post holder. Person Specification Experience Essential Previous reception experience Desirable Previous general practice experience Skills and Attributes Essential Good numeracy/literacy skills Good IT skills Good communication skills Ability to multi-task Ability to work under pressure Reliable/dependable Team Player Discreet Flexible Good record of attendance Qualifications Essential Good standard of general education Desirable Customer Service Qualification Person Specification Experience Essential Previous reception experience Desirable Previous general practice experience Skills and Attributes Essential Good numeracy/literacy skills Good IT skills Good communication skills Ability to multi-task Ability to work under pressure Reliable/dependable Team Player Discreet Flexible Good record of attendance Qualifications Essential Good standard of general education Desirable Customer Service Qualification Employer details Employer name Wellside Surgery Address 45 High Street Sawtry Huntingdon Cambridgeshire PE28 5SU Employer's website https://wellside.org.uk/ (Opens in a new tab)