S/he will ensure the effectiveness and efficiency of all operations within the Day Shelter. The Program Manager will oversee a team of Case Managers and manage county relationships, ensuring meaningful case management services and on-site activities are offered to guests.
RESPONSIBILITIES:
* Provide oversight of the daily operation of Norristown Hospitality Center;
* Assist the Director in recruiting, hiring, training, and supervising program staff and volunteers within the guidelines of The Hospitality Center personnel policies;
* Coordinate and supervise client caseload and daily client needs;
* Coordinate and approve work schedules and timesheets;
* Organize and prepare bi-weekly staff meetings;
* Provide client management and back-up support to case managers as needed;
* Operate the programs within contract limitations and compile reports as required by funders;
* Approve normal operating and petty cash expenditures within the program budget;
* Participate in self-evaluation and program evaluation to better respond to client/community needs;
* Develop and maintain on-going working relationships with other community agencies;
* Work in coordination with the Director to provide leadership development and in-service training for staff and volunteers;
* Attend inter-agency meetings;
* Ensure that data is collected and input into appropriate systems;
* Support property management in the areas of health and safety;
* Identify systemic problems in program and administrative domains, guiding staff toward developing a plan of action that addresses the problem and documents the solution in the form of program policy;
* Other duties as assigned.
REQUIREMENTS:
* Bachelor’s degree with a minimum of 2 years managerial experience or an equivalent combination of education and experience, preferably in a non-profit agency that serves homeless individuals;
* Knowledge of working with people experiencing homelessness, addiction, and mental illness;
* Developed skills in crisis intervention;
* Proficient using all Microsoft Office programs;
* Experience with program management and staff supervision;
* Experience with non-profit, community-based agencies;
* Good working knowledge of social service agencies, including the government help system;
* Ability to be self-motivated and work as part of a team.
WORK ENVIRONMENT:
* May necessitate working in busy and loud environments depending on position;
* May need to bend, stoop, twist, and sit throughout the day;
* Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
RESPONSIBILITIES COMMON TO ALL AGENCY EMPLOYEES:
* Maintain a safe work environment and confidentiality at all times;
* Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues;
* Organize and prioritize multiple activities to meet all external and internal deadlines;
* Maintain a professional demeanor that reflects positively on the agency;
* Demonstrate respect and courtesy toward others;
* Able to thrive in a work environment emphasizing teamwork and collaboration;
* Respond in a timely manner in all aspects of communication;
* Work with minimum supervision;
* Perform other duties as assigned.
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