Job Title: ServiceNow Business Analyst (Technical BA)
Location: London – Hybrid (2 days wfh)
Salary: Up to £80,000 per annum
Type: Permanent
We are looking for an experienced and driven ServiceNow Business Analyst to join a leading fintech company based in London. This is an exciting opportunity to work on cutting-edge projects, particularly around ITOM (IT Operations Management) and the integration of cloud-native tools.
Key Responsibilities:
1. Take on new ITOM requirements and build out the ITOM model in ServiceNow.
2. Work closely with technical teams to ensure successful integration of ITOM modules and cloud-native tools.
3. Enhance and deliver end-to-end ITSM processes, including Incident, Change, and Problem management.
4. Lead the development of ITOM phases, ensuring delivery within a 6-8 week timeline for each phase, including grouping alerts and integrating with other tools.
5. Collaborate with product teams working on finance brokerage-based products, such as forex trading tools, and provide insights to improve their support within the ITOM framework.
6. Liaise with stakeholders to ensure requirements are captured and translated into functional solutions.
7. Drive continuous improvement and ensure ITOM capabilities are built and enhanced to meet the needs of the business.
Skills & Experience:
1. Proven experience as a ServiceNow BA with a technical focus, especially within ITOM.
2. Strong understanding of ITSM (Incident, Change, and Problem management) processes.
3. Experience with Salesforce Service Cloud is a significant advantage.
4. Background in Fintech or Finance is preferred.
5. Ability to work in a fast-paced environment and manage multiple phases of ITOM development.
6. Strong communication skills to engage with both technical and non-technical stakeholders.
7. Familiarity with integrating cloud-native tools with ServiceNow ITOM is a bonus.
If you are an experienced and driven Technical BA with experience in ServiceNow ITOM and have a background in fintech or finance, we’d love to hear from you!
Apply now and be part of a dynamic and fast-growing company.
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