Quality Assurance Manager
Location: Coventry
Salary: £45,000 - £50,000
Working Conditions: 2 x days working from home. Must be a driver – to travel to local sites.
Purpose of the Role:
To provide agile and flexible technical support across the breadth of the business, working closely with the technical team on product development and the commercial team on management of material supply, sourcing, and suppliers to ensure compliance with legal, quality, safety, environmental, and ethical requirements standards.
The Technical Manager will work closely with operations to ensure appropriate QC setup and processes within factories, ensuring the best quality product is shipped to customers.
Key Responsibilities:
1. Provide agile and flexible technical support to the technical, commercial, and operations teams in accordance with prioritized business needs.
2. Conduct product evaluation and approval working with the technical team, including risk assessment and benchmarking processes, to ensure that product development is compliant.
3. Address all non-compliance issues effectively and take appropriate remedial action through direct contact with the appropriate supplier before product approval.
4. Collaborate with Operations to ensure QC setup in each factory is fit for purpose. Measure and monitor manufactured product quality standards to ensure customer service levels and satisfaction are met.
5. Carry out supplier evaluations and approvals, ensuring all non-compliance issues are effectively dealt with and appropriate remedial action taken, alongside timely and accurate distribution of associated reports.
6. Investigate and report on technical queries and quality concerns related to product returns, critical product failures, and customer complaints, identifying remedial actions, product changes, and associated cost implications.
7. Identify opportunities for profit improvement through close collaboration with the Technical, Commercial, and Operations teams, proactively using knowledge of product specifications and supplier capabilities.
8. Ensure accuracy of product certification and specification data for products and those provided by suppliers, maintaining technical files to the required level of detail and content.
Person Specification:
* In-depth knowledge of QA and responsible sourcing practices and methodology.
* At least 5 years related experience – some within manufacturing.
* A proven track record in delivering improvements in Quality Assurance and Responsible Sourcing in a commercial environment.
* Performance reporting, analytics, and process development.
* Practical experience of Supplier, Factory, CSR (Ethical) audits.
* Delivery of commercial benefit and Customer proposition development.
* Working knowledge of British & European product safety, legal & technical standards and associated compliance certification/conformance.
* Highly analytical.
* Problem-solving.
* Stakeholder management.
* Excellent internal & external communication skills with the ability to promote change.
* Commercial thinking.
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