Front of House Team Manager
Surbiton FWC | Reception | Full Time | Permanent |
Salary up to £31,000 per annum depending on experience | Excellent company benefits
40 Hours A Week
As the UK’s largest Healthcare Charity, we’re here to help look after the wellbeing of the nation. As the face of Nuffield Health, you’ll help people feel at ease and find their way to where they’re meant to be. If you’re sensitive to people’s needs and passionate about exceptional service, it starts with you.
As a Front of House Team Manager at our Surbiton consumer site, you will have full responsibility for the Reception area, promoting a friendly, relaxing, and professional environment to ensure that everyone who visits our club receives an exceptional first impression and efficient service.
You will possess great communication, IT, and keyboard skills. You should be able to explain sensitive or complicated information in a clear, sympathetic, and easy-to-understand manner. Ideally, you have previous experience managing reception teams and working in a fast-paced environment.
As a Reception Team Manager you will:
* Manage and co-ordinate all training for the reception team to ensure all standards, rules, and regulations are followed and maintained.
* Supervise all Reception activities including all information given out, all check–ins and bookings.
* Co-ordinate and manage a team of Receptionists to ensure delivery of exceptional and efficient customer service to everyone who visits our club.
* Co-ordinate and manage Reception procedures to ensure that all fees, including guest fees, are collected.
* Ensure brand standards are maintained.
* Promote effective communication throughout the consumer site.
* Actively seek to assist colleagues and other departments.
* Be part of the reception Front of House team, delivering professional leadership standards.
* Ensure that work within the reception meets all required standards and timescales.
* Manage, appraise, and interpret data, information, and/or situations.
* Handle all enquiries or queries raised efficiently and effectively, escalating appropriately where necessary.
* Ensure all data/information is entered, modified, maintained, and presented accurately and efficiently using the appropriate electronic or manual system and format.
* Prepare standard and ad hoc reports as required by the department.
* Process payments from members in accordance with set procedures, reconciling monies taken daily.
* Be able to swim competently and be willing to undergo training to cover lifeguard breaks.
* Regularly support the operation of the club by covering Duty Manager shifts.
Helping you feel good.
We want you to love coming to work, feeling healthy, happy, and valued. That’s why we’ve developed a benefits package with you in mind. Choose from a range of fitness, lifestyle, health, and wellbeing rewards such as free gym membership, health assessments, retail discounts, and pension options. At Nuffield Health, we take care of what’s important to you.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
It starts with you.
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