Siamo Recruitment are currently seeking an ambitious, people-focused person to provide excellent customer service and support to our prestigious client based in Minworth. Hours: 09:00-17:00 Pay: £13.46ph You will be responsible for providing an excellent level of customer service and the administration for allocated key accounts within the warehouse. Values- If you answer YES to all of the below then we want to hear from you ➢ Do you give customer service wrapped in passion and personality? ➢ Do you ask the “dumb questions” to understand things thoroughly? ➢ Do you work safely and responsibly? ➢ Do you build positive teams with a family spirit? ➢ Do you take care to keep your promises? ➢ Do you act reasonably and insist you are treated reasonably? ➢ Do you do what is right, not what is easy? ➢ Do you drive out complexity? Core Requirements: ➢ Responsible for data entry and updating systems and keeping all documentation accurate and organised ➢ Co-ordinate transportation details and advise appropriate department and teams on delays or problems that arise ➢ Report and provide the correct documentation for shipment to customers ➢ Resolve customer queries and complaints following an escalation process as needed. ➢ Liaise between the hauliers and the customer, providing excellent customer service. ➢ To be aware of the requirements and conditions concerning the transportation of Hazardous Material / Dangerous Goods Classes. Internal and external DG trainings are provided. ➢ Monitoring performance of parcel carriers escalating discrepancies in a timely manner. ➢ Cover other Administrator roles during their absence ➢ Support development of colleagues and new team members by providing coaching and on the job training as required. ➢ Collate and present KPI data as requested by the management team ➢ Collaborate as part of a busy team working to set distribution deadlines ➢ Contribute to and maintain departmental Standard Operating Procedures ➢ Apply financial awareness to customer invoices to ensure correct reimbursement is received for all costs incurred. ➢ Schedule deliveries, waive orders and liase with customers on any stock issues. ➢ Participate in activities to look for efficiencies in the company deliver for customers. ➢ Undertake any other duties as requested by their line manager, commensurate with the role Employee Benefits: Siamo benefits Package includes: Superb online and high street discounts GP Services Professional counselors Financial support, Health tracker Fitness and wellbeing support Comprehensive onboarding and training process. Employee of the Month Award Refer a friend scheme where you are rewarded for introducing Colleagues Paid holidays Pension Scheme Possible chance of a permanent position with our client for Top Performers Free Car-Parking Recruitment Process Digital for speed and efficiency with video interviews if required About You What you'll need to succeed: A great track record working in similar environment Ability to work well under pressure A good team player Work efficiently with good attention to detail Understand the necessity of customer service & working to deadlines Basic numeracy and literacy skills Good communication skills If you are interested in the above position please apply directly and submit your CV