Job Description
About the role
We have an exciting opportunity for an Operational Support Manager to join our Fixed Wire Testing team in Oldham on a permanent, full-time basis.
What we’re looking for
We are a customer-focused organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced manager, but you will also have great customer service skills and a willingness to go the extra mile to get the job done.
Reporting to the Head of Planned Works – Electrical, you will be required to oversee the efficient operational planning and co-ordination of the Planned Electrical Compliance Team.Your responsibilities will include:
* Manage the planning and administration team to ensure customer service standards are achieved through the planning and co-ordination of our Fixed Wire Testing programme.
* Support and develop a team of planners and coordinators to ensure that all end users receive an excellent service.
* Ensure that data is updated in a timely and consistent manner and that quality audits are conducted for planning and system updates.
* Ensure effective management of regional operative diaries ensuring that all specialist materials are available to support reduced travel and first-time fix rates.
* Oversee the administration of our Fire Risk Assessment team and Fire Alarm & Emergency Lighting team and their associated works.
* Cover the work of the Planners during periods of absence.
* Share knowledge across the wider operational teams to support continual improvement of the services Guinness Property deliver.
* Work closely with the Regional Commercial Team to ensure effective use of subcontractors and provide guidance on chargeable works.
* Achieve agreed personal, team and corporate objectives and take ownership for performance and development across the team.
Skills / Experience
Essential:
* Proven experience of delivering high quality services in a customer focused environment.
* Experience of leading, managing, developing, and motivating teams to work within agreed performance targets.
* Proven ability to work methodically, follow agreed procedures and accurately record data and information.
* Proven experience of developing services in consultation with customers and stakeholders.
* Ability to work in a fast-paced environment and under pressure.
* Experience of working with scheduling software.
* Experience of working with sub-contractors
* Excellent organisational and time management skills.
* Microsoft office including Word and Excel.
* Demonstrate the Guinness Behaviours.
Desirable:
* Experience of Accu Serv job management system.
* Experience of DRS or similar scheduling systems.
Essential Qualifications
* Educated to A level or equivalent qualification.
If you are interested in joining us and would like to apply for this role, please review the role profile to view all of the key responsibilities and to ensure you meet the essential criteria.
About Us
The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Guinness Property, our in-house maintenance service, delivers repairs to 55,000 of our homes. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure our customers’ homes are safe and maintained to a high standard.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
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