Talensa are working exclusively with a well established ambitious International bank who are on a mission to transform their banking proposition, advance digital banking capability, create new services and engender customer centric experiences across the markets they serve.
This Product Leader position is looking for an experienced Retail Banking Product Lead or Head of Retail Banking Products to play a vital role to launch and grow their new digital retail bank proposition and product suite.
Reports to and works closely with one of the most prolific retail banking leaders in the industry ensuring that strategic steer, working alongside CRM and Marketing leads you will be the Retail banking product specialist developing and implementing the product roadmap to meet the customer needs and expand services across their target markets.
Requiring proven experience in commercial management for retail banking products including pricing, CX journey, acquisition, retention, performance data metrics and feedback loops that facilitate customer strategy and drive growth metrics.
Champion customer-centricity across the bank to embed the voice of the customer in key initiatives.
Key Skills & Expertise Required:
* Proven track record successfully launching / developing everyday retail / digital banking products such as Banking Current Accounts, Deposit Accounts, Savings, ISA's, Personal Loans and Credit Products. (*Ideally a selection of)
* Experienced owning commercial product management - pricing, proposition optimisation and customer journey (CX).
* Strategic thinker with the ability to translate vision into actionable initiatives.
* Excellent stakeholder engagement and proactive collaboration skills able to work cross-functionally and lead on key initiatives.
Qualifications:
* Degree in Marketing, Business, Financial services or related / equivalent field
* Professional certifications related in Product Management, CX, Digital, Banking.
Located: London City, Hybrid working - 3 days in office, 2 WFH.
This is an exciting and pivotal transformation time to join and pick up the Head of Product role as they build out their new digital retail banking proposition.