Customer Engagement Manager
Nottingham
£37,752 - £42,510 per annum
Here at NCHA we’re passionate about listening to our customers and using their feedback to improve the way we do things. We’re looking for a Customer Engagement Manager to lead a team of specialists who make sure the voice of the customer is heard at all levels of our organisation - enabling a culture of 'customer first’.
The focus for the Customer Engagement Manager is to deliver NCHA’s Customer Engagement ambitions in partnership with customers and all teams across NCHA. Developing and maintaining a clear engagement framework that ensures all engagement activities are connected to provide a continuous flow of information, insight and improvement.
As Customer Engagement Manager, some of your key duties and responsibilities may include but are not limited to:
1. Leading a centralised customer engagement team which supports strategic ambitions and decision making
2. Developing a team which is the face of NCHA for customers, providing a platform to hear their voice
3. Delivering the Customer Engagement team plan
4. Building and developing a 'community of customers’ who are engaged and interested in improving our services
5. Oversee, managing and develop a team of formally involved customers who are represented on a series of panels, committee and NCHA Board
6. Developing a proactive...