About Us North Somerset Council is committed to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community. The Role This is an exciting opportunity for a confident, well organised and enthusiastic individual to join our team of staff and volunteers. You will have excellent customer care skills, including the ability to deal with unexpected and challenging situations. Library work experience, although desirable, is not essential. This role operates on a two-week rolling rota to provide flexibility and variety in your schedule. Week 1 Week 2 Monday: 11:00 - 5:00 Monday: 10:00 - 4:00 Tuesday: 11:00 - 6:00 Tuesday: 10:00 - 6:00 Wednesday: 10:00 - 6:00 Thursday: 10:00 - 6:00 Saturday: 9:00 - 4:00 Friday: 10:00 - 4:00 You will have an interest in reading, literacy and culture and a willingness to promote stock and library services through creative displays and customer interaction. You will be ready to deal with the physical demands of the job, including stock handling and floor walking. Although the Weston library will be your base, from time to time you will provide district cover so you must be able to reach other North Somerset libraries. You will be supporting customers to access books and information, including council services, dealing with customer enquiries and signposting where necessary. IT and digital skills are essential as you will be using a Library Management System as well as Microsoft Office. You may be troubleshooting for yourself and will be helping customers struggling to get on in our digital world. We have an extensive calendar of activities and events including Rhymetime, Storytime, school visits, family learning and digital support. You will be leading some of these so will be expected to deliver to small groups. If you haven't visited a library in a while, we'd encourage you to do so before applying and check out what we have to offer at www.librarieswest.org.uk and www.n-somerset.gov.uk This position is exempt under the provisions of the Rehabilitation of Offenders Act (Exceptions) Order 1975 and is subject to an enhanced Disclosure and Barring Service check. How to Apply If you share our vision and values and are ready to make an impact to North Somerset, please select the apply online button below. If you are interested in this exciting opportunity, please submit your application by 11.59pm on the application closing date. When completing our online application form, please detail how you meet the essential criteria for the role. Contact Information For further information about the role, please contact Kathrine Smart, Community Services Supervisor, at kathrine.smartn-somerset.gov.uk or 01934 426 252 (Monday- Friday). Important Information As a Disability Confident Leader, we guarantee to interview all disabled applicants who meet the essential criteria for the job role. Interview Date: Tuesday 14 th January 2025. Please note: We are currently only able to accept applications from candidates who have full permission to work in the UK. Equal Opportunities At North Somerset Council we want all our employees to feel valued and appreciated. We aim to ensure equality of opportunity and prevent discrimination irrespective of your sex, gender identity, sexual orientation, religion or belief, race, age, disability, including neurodiversity, if you are married or in a civil partnership or are pregnant or currently on maternity leave. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work. We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff and volunteers to share this commitment.