Job Description
Job Title: Customer Success Manager
Client Location: London - Hybrid
Starting: ASAP
Salary/Pay Rate: £123.95 per day PAYE
Duration: Until 30th July 2025
Job Description:
Are you passionate about helping customers succeed, fostering meaningful relationships, and driving growth for innovative products? As a Customer Success Manager, you’ll play a pivotal role in ensuring our customers achieve their goals, maximizing their investment in our platform, and building long-term partnerships. This role combines strategic engagement, problem-solving, and a consultative approach to deliver exceptional customer experiences.
Key Responsibilities:
* Build strong, lasting relationships with an assigned book of business, which includes both new customers and long-time users.
* Proactively engage with customers through virtual and in-person meetings to create high-quality relational experiences.
* Collaborate with customers to define success metrics and develop actionable roadmaps to achieve their goals.
* Monitor customer health, identify risks, and implement mitigation plans to ensure satisfaction and retention.
* Act as a trusted advisor, resolving inquiries by connecting customers with the right resources and solutions.
* Engage customers in strategic discussions to help them derive maximum value from products.
* Identify opportunities for upselling and cross-selling additional services to promote growth.
* Navigate technical challenges, recommending solutions for seamless platform adoption and integration.
* Partner with teams such as onboarding, product, and contract management to ensure a seamless customer experience.
* Share insights and best practices with colleagues to continuously improve team processes.
* Serve as the voice of the customer, ensuring their feedback is heard and prioritized for product improvements.
Skills and Qualifications:
* Experience in a client-facing role (e.g., Account Management, Customer Success, or Sales).
* Strong relationship-building and negotiation skills, with the ability to navigate challenging conversations, including financial discussions.
* Effective problem-solving, time management, and organizational skills.
* A consultative approach to customer engagement and strategy development.
* Familiarity with email marketing platforms or the ability to quickly learn technical tools and concepts.
* Capacity to address technical roadblocks and propose solutions for core integrations.
* Excellent verbal and written communication skills, with the ability to present strategies in person, over the phone, and through email.
* Motivated self-starter with a proven track record of achieving results under demanding expectations.
**This role is open for a limited time. Next steps will be shared with shortlisted candidates ASAP. Due to the high volume of applicants, we may be unable to reply to each applicant individually. If you have not received a response within 48 hours of your application, please assume that you have not been selected for progression to the next stage of the hiring process
Client Description:
Our Client is a global technology platform that specialises in overcoming the world’s most important financial challenges. Their products and services are driven by artificial intelligence, and their accounting software is one of their most recognisable creations. Considered one of the top companies to work for, they are proud of their company culture and entrepreneurial spirit.
Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.