Our client, a call centre based in Lisbon, requires Native Japanese speakers to review content online.
* WFO model – Lisbon Office based
* Full time Monday to Friday business hours
* First Contract - 6 Month Contract
Japanese Salary: 1600€ gross paid *14 plus meal allowance
For Japanese applicants outside of Portugal, a one-way flight ticket is paid within European countries only; however, candidates must already have EU citizenship or Portuguese residency with the right to work.
The primary responsibility of the Quality Assurance Analyst (Rater) is to act as a Subject Matter Expert (SME) for quality guidelines and thoroughly review and rate various forms of content, including audio, video, text, and images.
Roles and Responsibilities
* Serve as a Subject Matter Expert (SME) for quality guidelines.
* Evaluate and rate various content types, including audio, video, text, and photos.
* Provide ratings with written rationales for individual judgments and decisions, adhering to the provided task guidelines.
* Participate in calibration sessions with the team and stakeholders, following instructions from the team lead.
* Conduct peer audits as part of the process model and assist in training as needed.
* Collaborate with team members to share best practices.
* Manage multiple assignments simultaneously with minimal guidance or assistance from senior or peer team members.
* Assist the team lead/manager in the interview process for future hires.
* Ensure adherence to all KPI-related tasks to avoid business impact.
* Work on multiple customer projects concurrently, meeting customer requirements.
Requirements & Qualifications
* English C1
* University Degree (preferred)
* Willingness to work in flexible shift timings
* Comfortable with G Suite, especially Google Sheets
* Detail-oriented, rigorous, analytical
* Excellent verbal and writing skills
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