Job Responsibilities
* To provide Customer Service and support to customers utilising various systems such as SAP and Salesforce
* Ensuring all transactions always meet required compliance standards and defined Service Level Agreements
* Proactive account & order management
* To liaise with the business contacts on customer relationship management utilising SalesForce
* To collaborate with all internal stakeholders to ensure we are providing the highest level of service and any queries are resolved in a timely manner
* Participate in all company initiatives eg daily tier reviews, team meetings, training as well as completing all compliance and EHS courses as required
* Will be assigned key accounts. Therefore, relationship building skills are key
* As required regular customer/business contact calls
Experience, Skill & Capabilities
* Good attention to detail and numerical accuracy
* Strong problem-solving skills, ownership and an ability to work as part of a team whilst also being able to work independently
* Strong organisational skills
* Ability to manage change including quickly adapting to new systems and processes
* Experience of SAP and Salesforce useful
Seniority Level
Associate
Employment Type
Contract
Job Function
Marketing
Industries
Marketing Services
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