Purpose:
Leading the Driver Resource function to support all driver operations business areas across bcal with the onboarding and ongoing maintenance of all drivers ensuring, they have the right tools and resources to maximise their output.
drive efficiency, processes and business reporting with an eye for detail. Work at pace, manage & positively influence key stakeholders and proactively lead the driver resource team.
Key Accountabilities:
Customer / Strategy / Plan
Provide an efficient service to all Driver Operations functions ensuring all Drivers have the right kit at the right time.
Maintain core stock levels in line with business requirements
Manage the Driver stock ordering process across all Operations
Engage and set expectations across all necessary departments in forecasting for stock & set-up of new drivers; Resourcing, HR, IT, Finance, Driver Admin & Operations
Manage and consistently maintain in-active Driver data with a focus on retention
Manage and consistently maintain Driver kit return data and process
Manage and consistently maintain trade plate stock and allocated driver trade plates
Manage and consistently maintain core systems to reflect accurate live data – Manpack, MIB, trackers, Unform, Shell & BP portals.
Consistently work to agreed SLAs
Provide and maintain consistent business reporting – daily, weekly, monthly & annually
Seek continuous development, efficiencies and improvements across the Driver Resource function
People/Leadership
Proactively lead the Driver resource team to deliver an exceptional support service across Operations
Build strong relationships across multiple operational departments with a thorough understanding of their processes
Confidently manage stakeholder expectations and challenges
Drive efficient ways of working, compliance and processes.
Role model BCA Values and Behaviours.
Build strong relationships with 3rd party suppliers such as the DVLA and kit providers managing efficient ways of working and opportunities for cost saving
Support the wider operational teams with ad hoc business projects as required.
Financial / Commercials
Support the Head of Resourcing with input and development of the annual Driver Resource budget.
Be accountable for the Resourcing budget within your business area.
Consistently seek & propose cost effective solutions.
Risk / Process
Support to enable the business to always be legally compliant across the recruitment, onboarding and employment cycle, escalating any risks and issues as required.
Escalate any stock challenges that will impact business objectives
Escalate any misuse of Driver kit
Decision Making/Freedom to Act
Sourcing of kit providers
Management of stock levels and ordering process
Financial sign off as per the agreed purchase order authorisation limits.
Stakeholders
Internal: Drivers & multiple teams at all levels across relevant business areas
External: New Drivers, kit providers, technology providers
Dimensions
Financial
Support with managing the Driver Resource budget and costs.
People
Line management of 2-3 Driver Resource Coordinators
Other
SLAs and Business objectives
Knowledge, Skills and Experience Required:
Essential
Solution orientated
Attention to detail
Experience of a fast-paced high-volume environment
Strong communication skills
Solution orientated
High energy & drive
Strong ‘service provider’ ethic and passionate about delivering to their ‘customers’.
Strong relationship and stakeholder management skills.
Innovative and creative thinker.
Good commercial and business acumen.
Highly resilient, tech and digitally “savvy”
Confident and advanced skills in Microsoft Excel
Data driven
Desirable
Previous experience within a similar role