Job Summary
Are you looking for a new and exciting career path within the Health & Justice care sector? This is the perfect opportunity for a compassionate person to join a growing, innovative, and market-leading service provider within Sexual Assault Referral Centres (SARC).
The role of Operations Lead is critical in providing victims of sexual assault with the dedicated support and care required. We're looking for a caring and compassionate individual to join our team and help ensure that SARC patients receive the comprehensive assistance needed, as well as promoting and delivering an outstanding service.
As an Operations Lead, you'll receive full training and support, with further opportunities to undertake additional higher education after one year in-post.
Main duties of the job
Key Responsibilities Will Include:
1. Provide effective leadership to all staff in SARC contracts in the Midlands.
2. Manage the client relationship with senior client stakeholders ensuring that the clients are satisfied with the service we provide and identifying opportunities to grow our service offerings through improving services.
3. Maintain a highly visible presence to staff, NHSE & Police, and patients.
4. Act as a role model leading on developing and embedding quality standards in line with MHL policy and our regulators.
5. Ensure that high quality, evidence-based, patient-focused care is provided to all patients.
6. Ensure all client and company KPIs are met and reported on as required.
7. Oversee the rotas ensuring compliance with client KPIs.
8. Promote cohesive working relationships between all staff including HCPs, FMEs and external stakeholders.
About Us
Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK. A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice. Driven by our values Be Kind and Do the Right Thing, Mountain Healthcare provides holistic and trauma-informed care that improves the immediate and long-term health outcomes of patients across the criminal justice system.
Date posted
12 March 2025
Pay scheme
Other
Salary
£45,000 to £45,000 a year
Contract
Permanent
Working pattern
Full-time
Reference number
oc-1741357703-6H5PT
Job locations
Telford
Telford
TF1 2BB
Job Description
Job responsibilities
Location: Midlands
Additional Locations:
* Topaz Centre Nottingham
* Millfield House Derbyshire
* Willow Tree (CYP SARC) Darlaston
* Blue Sky Nuneaton
* Horizon Birmingham
* Grange Park Staffordshire
* The Glade Bransford and Telford.
Base Location will be the closest SARC.
Salary: £45,000 Dependent on experience, plus £3,000 car allowance.
Hours: 40 hours per week
Shift patterns: Monday - Friday, 9am-5pm.
Company Benefits
* Enhanced sickness pay scheme
* Enhanced Maternity Pay after 1 year's service
* Enhanced Adoption Pay after 1 year's service
* Well-being programme
* Advanced rota planning for better work-life balance
* 6 weeks annual leave
* Pension Scheme
* Bonus Scheme
* Life Assurance
* Employee Assistant Programme
* Long Service/Team of the Month Awards
* A range of accredited and CPD training courses and masterclasses
* Funding for higher education courses after one years' service
DE&I Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace.
Person Specification
Qualifications Essential
* Whilst the position may be based from one location, additional travel will be a requirement of the role across SARC's, therefore a UK driving license is required for this role and access to a vehicle.
* Advanced DBS and level 2 Police vetting will be required.
Desirable
* Qualified Registered Nurse, Midwife, Paramedic.
Experience Essential
* Previous management experience (leadership and management of teams)
* Robust skills in Microsoft office including Word, Excel, SharePoint, etc.
* Knowledge and understanding of safeguarding children and adults.
* Knowledge and understanding of confidentiality.
* Experience of autonomous working.
* Knowledge of the Criminal Justice / Healthcare sector.
* Attention to Detail.
Desirable
* Phlebotomy skills.
* A minimum of 3 years + relevant post Nurse, Midwife, Paramedic qualification experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Mountain Healthcare Ltd
Address
Telford
Telford
TF1 2BB
Employer's website
https://www.mountainhealthcare.co.uk/ #J-18808-Ljbffr