Description
Role Purpose
TheBars Venue Manager will be responsible for leading all day-to-dayoperations within theirvenue.
Youwill lead your team, focusing on promoting a culture focused ondelivering an amazing guest experience alongside driving brandprofit andgrowth.
Youwill also closely monitor P&L, guest NPS and feedback andfluctuating guest volumes based on break type to ensure the venueand your team are set up for success and we are takingopportunities to improve where we can.
Apersonal license is preferred but not essential, but we're lookingfor someone with bar managerialexperience.
Thisis an operational guest facing role and therefore all none-guestfacing tasks and activity will be allocated as time within yourworking week to allow you to spend the majority of your time withinyour venue and with our guests.
This rolewill include late nights and weekends, to be a part of our ButlinsLive Music Weekenders.
GeneralDuties & Key Accountabilities
Accountable for the day-to-dayoperation within your venue.
Fullresponsibility for the venue, monitoring consistent delivery of aquality guest experience in line with brand/venueguidelines.
Ensure all guest feedbackis captured, trends analysed and opportunitiesexplored.
Monitor P&L and payrollspend and take action when riskarises.
Provides accurate rota’s 3weeks in advance through SAM for all team within the venue andtakes accountability for ensuring the accuracy of closing thesystem.
Monitors NPS and takes actionwhere possible on guestfeedback.
Inspire action and ownershipwithin your team for delivery of the departmental plan by breakingit down into measurable objectives.
Bea champion of the Butlin’s Values and LeadershipBehaviours.
Ensure we always have afocus on Right People, Right Place, Right Time in the way werecruit and manage contracts forteam.
Build and maintain strongrelationships across the resort, other resorts, and Butlins centralsupport teams.
Monitor team retention,utilising exit interviews as an opportunity to retain or gainfeedback, to address opportunities to increase retentionscores.
Accountable for peoplemanagement of the department, including all people tasks fromonboarding through the employee life cycle. Employee life cyclerefers to PDP’s, performance management, required training, and anyformal HR process.
Key Knowledge,Experience &Qualifications
Previousdemonstratable experience leading a venue within an F&B orRetail environment.
Strong experienceof being guest/ customer facing and dealing with a range of queriesand sometimes complaints directly
Goodcommercial acumen
Experience ofmanaging rotas based on fluctuating guestvolumes.
Experience in working withmulti skilled team to support other areas of the business based onguest demand.
Demonstratable experienceof leading teams to success, this includes proficiencyin:
Managing performance.
Coachingteam.
Delivering teamtraining.
Setting standards and rolemodelling this behaviour.
Problemsolving
Providingfeedback.
Communicate business goalsand objectives and support team to achieve thesetargets.
Ability to communicateeffectively at all levels.
Able tomanage multiple priorities and can adapt quickly to changingrequirements.
AboutButlin's
At Butlin’s, we’re all about fun,excitement, and adventure by the bucketload! For over 80 yearswe’ve been delighting hundreds of thousands of guests each year,whether on a non-stop action family break or our epic Adult onlyBig Weekenders.
Ask any of our team, past andpresent, and one of the best things they’ll say about working atButlin’s is our culture! We’re all about providing our guests withan Altogether More Entertaining and Fun Break, brought to lifethrough our three mighty values.
So, if you want a rolewhere you Create Smiles, where you aren’t afraid to Get Stuck Inand where the team genuinely Cares For Each Other – this could bethe perfect fit for you.
There has never been amore exciting time to join Butlin’s!