Leasehold CoordinatorNorth East - HybridPermanent, Full time (37.5 hours per week)Salary £26,400 to £31,000 per annum pro rata depending on skills and experience plus great benefits including Health cash plan!Home a place where you belongAre you a dynamic, customer focused housing specialist looking for a new challenge in an exciting organisation? We’re looking for a Leasehold Coordinator committed to delivering a consistent and professional leasehold service aligned with legislation, Home Group policy and our Customer Promise. A key partner to our Operations, you’ll collaborate with various teams including Maintenance, Sales, Development and Legal and manage various home ownership tenures including Right to Buy, Retirement, Shared Ownership and more! Typical day as a Leasehold Coordinator
1. Engage actively in driving customer satisfaction to new heights by delivering exceptional and evolving services.
2. Manage leasehold funds meticulously, ensuring service charges are calculated accurately, in line with statutory requirements and our policies.
3. Be on the move to engage stakeholders, attending regional and customer involvement meetings, enriching our community connections.
4. Serve as the go-to expert for complex lease and account queries, facilitating seamless collaboration between legal, sales, maintenance, and development teams.
5. Champion the leasehold services within Home Group, influencing decisions and fosterin...