This position is based at SOUTH TYNESIDE BERKELY WAY LAA JARROW, NE31 1SF Job Summary Please refer to Job Description Job Description Job Title & Grade: Reconciliation & CMA Admin Team Administrator AO Grade Contract Type: Permanent Please note that unless you are currently employed by the Civil Service and are earning more than the minimum above, if successful you will be offered the minimum for the grade depending on your location. Location: South Tyneside Directorate: Contract Management & Assurance Team: Reconciliation & CMA Admin Team Working Pattern: The post is supported by the MOJ flexible working policy and includes colleagues who work flexibly, remotely (as part of hybrid working), part time or as part of a job share etc. To meet legal requirements, if you are between the ages 16-18 and you are a successful candidate, you will be required to complete an apprenticeship after your initial on the job training. Reporting to: Reconciliation & CMA Admin Team Manager Closing date for applications: 02/12/2024 The Legal Aid Agency We are an executive agency of the Ministry of Justice (MoJ). We are responsible for operationally administering the legal aid fund to provide criminal and civil legal aid advice to people in England and Wales. Our people are at the heart of achieving excellence. Employing around 1,200 colleagues across England and Wales, we feel proud to have some of the best People Survey results in the Civil Service. Our LAA commitment to Diversity and Inclusion The Civil Service is committed to attract, retain, and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy. As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. Under the Equality Act 2010 a disability is defined as a physical or mental impairment which has a substantial and long-term adverse effect on your ability to carry out normal day-to-day activities which has lasted, or is expected to last, at least 12 months. If you are responding to a role within the Legal Aid Agency and would like to be considered under the guaranteed interview, please indicate this in your application and let us know of any reasonable adjustments you may require during the sift or later selection processes. The LAA’s goal is to build an organisation that is open and inclusive and truly values and celebrates the diversity of its workforce. One that reflects and understands the needs of the diverse society we serve. This is regardless of social background, gender, age, ethnicity, sexual orientation, beliefs, disabilities or long-term illness or caring responsibilities. Reasonable Adjustments We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments to support you through the recruitment process, please let us know by adding the information to the applications system or emailing LAARecruitmentjustice.gov.uk after you have applied so that we can discuss options with you. Contract Management & Assurance Contract Management and Assurance (CMA) work closely with our provider base to ensure the smooth running of our contracts and assure the delivery of legal aid. Reconciliation & CMA Admin Team The Reconciliation & CMA Admin team forms part of the Contract Management & Assurance Directorate within the Legal Aid Agency. You will be part of a team that works closely with Contract Managers and with providers. Job Summary To work within the Reconciliation & CMA Admin Team to ensure that all tasks undertaken by the team, such as claim amendments and provider data validation, are completed as efficiently as possible and that relevant systems accurately updated in accordance with time standards. Key Responsibilities: Liaise with Contract Managers & providers to ensure CWA amendment requests are accurately processed as efficiently as possible. Working with legal aid providers to ensure the records we hold are accurate. Ensure accurate records are maintained of withdrawal information received from Contract Management colleagues. Process schedule amendments accurately with deadlines in mind. Ensure accurate processing of all necessary legal aid payments managed by the Reconciliation & CMA Admin Team. Report progress, including any issues which may impact quality or efficiency to the Reconciliation and CMA Admin team manager. Ensure all monitoring tools/trackers are kept up to date. Acknowledge and respond to all queries and correspondence in a professional manner. Liaise with IT Service Desk concerning system issues. Manage and prioritise own workload alongside colleagues to ensure all targets are achieved. Provide administrative support to other areas of the wider CMA team. Essential Knowledge, Experience and skills Attention to detail. Strong administrative skills. Desirable Knowledge, Experience and skills Experience using Microsoft Excel. Strong IT skills. Person Specification You thrive in a process driven environment and understand the importance of operating within set rules and guidelines. You enjoy working with data with a focus on accuracy. You are confident when sharing information and able to communicate clearly both verbally and in writing. You remain effective and can be flexible when faced with conflicting deadlines. Assessment approach Application Process To apply please submit a CV and statement of suitability showing how you meet the essential criteria in no more that 750 words. Your statement should demonstrate your ability to do all of the essential criteria listed, using examples can help strengthen your application. Interview / assessment Process If You Are Successful Through The Application Stage, You Will Be Invited To An Interview / Assessment Centre In Person Or Via Microsoft Teams Where You Will Be Assessed Against The Following: Strengths relevant to the role Some or all of the following Behaviours: Delivering at Pace Examples of delivering at pace at AA and AO grade or equivalent are when you: always work with focus and pace to get the job done on time and to a high standard follow the relevant policies, procedures and rules that apply to the job use own knowledge and expertise to organise work keep focused on delivery and take responsibility for the quality of work produced keep a consistent level of personal performance keep managers and stakeholders updated on how work is progressing Communicating and influencing Examples of communicating and influencing at AA and AO grade or equivalent are when you: put forward your views in a clear, constructive and considerate manner use an appropriate method of communication for each person - for example an email, phone call, face-to-face - taking into consideration their individual needs use plain and simple language, being careful to check written work for errors consider the impact of language used on different groups of stakeholders remain honest and truthful when explaining opinions listen and ask questions to ensure your understanding Shortlisting is planned for week commencing 02/12/2025 Interviews are planned for week commencing 06/1/2025 & 13/01/2025 If you would like more information on this opportunity, please contact – Nicola Winship Nicola Winshipjustice.gov.uk or Karl Ford Karl.FordJustice.gov.uk Complaints procedure If you have any complaints about this recruitment activity, please share your concerns by emailing LAARecruitmentjustice.gov.uk initially. We aim to respond to any complaint within 10 working days. If you are dissatisfied with our response, we will forward your complaint to the Civil Service Commission, an independent body, for review. If You Are Successful Through The Application Stage, You Will Be Invited To An Interview / Assessment Centre In Person Or Via Microsoft Teams Where You Will Be Assessed Against The Following: Strengths relevant to the role Some or all of the following Behaviours: Delivering at Pace Examples of delivering at pace at AA and AO grade or equivalent are when you: always work with focus and pace to get the job done on time and to a high standard follow the relevant policies, procedures and rules that apply to the job use own knowledge and expertise to organise work keep focused on delivery and take responsibility for the quality of work produced keep a consistent level of personal performance keep managers and stakeholders updated on how work is progressing Communicating and influencing Examples of communicating and influencing at AA and AO grade or equivalent are when you: put forward your views in a clear, constructive and considerate manner use an appropriate method of communication for each person - for example an email, phone call, face-to-face - taking into consideration their individual needs use plain and simple language, being careful to check written work for errors consider the impact of language used on different groups of stakeholders remain honest and truthful when explaining opinions listen and ask questions to ensure your understanding Shortlisting is planned for week commencing 02/12/2025 Interviews are planned for week commencing 06/1/2025 & 13/01/2025 If you would like more information on this opportunity, please contact – Nicola Winship Nicola Winshipjustice.gov.uk or Karl Ford Karl.FordJustice.gov.uk Complaints procedure If you have any complaints about this recruitment activity, please share your concerns by emailing LAARecruitmentjustice.gov.uk initially. We aim to respond to any complaint within 10 working days. If you are dissatisfied with our response, we will forward your complaint to the Civil Service Commission, an independent body, for review. Person specification Please Refer To Job Description Behaviours We'll assess you against these behaviours during the selection process: Delivering at Pace Communicating and Influencing Alongside your salary of £24,202, Legal Aid Agency contributes £7,011 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Access to learning and development A working environment that supports a range of flexible working options to enhance your work life balance A working culture which encourages inclusion and diversity A Civil Service pension with an employer contribution of 28.97% Annual Leave Public Holidays Season Ticket Advance For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ Feedback will only be provided if you attend an interview or assessment. This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This Job Is Broadly Open To The Following Groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window). Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job Contact : Name : SSCL Recruitment Enquiries Team Email : Moj-recruitment-vetting-enquiriesgov.sscl.com Telephone : 0845 241 5359 Recruitment team Email : Moj-recruitment-vetting-enquiriesgov.sscl.com Further information Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiriesgov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/ https://justicejobs.tal.net/vx/appcentre-1/brand-2/candidate/so/pm/1/pl/3/opp/92350-92350-Reconciliation-CMA-Admin-Team-Administrator-South-Tyneside-Legal-Aid-Agency/en-GB