Are you ready to take the lead in a growing MSP and make a real impact? We're seeking a skilled and motivated Senior IT Support Engineer to join our expanding support team. In this role, you'll work closely with our 1st and 2nd line support team, providing advanced technical assistance to clients, mentoring team members, and delivering high-quality project solutions for new and existing clients. The Role: As our Senior IT Support Engineer, you’ll be the go-to expert for resolving complex technical issues, ensuring security and compliance, and driving client success. Here’s what you’ll be doing: Maintain and enhance security standards across client infrastructure and tenancies, ensuring compliance with industry best practices. Participate in weekly meetings with client SOC leads to discuss security incidents, implement changes, and ensure alignment. Lead and mentor 1st and 2nd line support engineers, providing escalation support, training, and fostering a culture of knowledge sharing. Perform routine maintenance, system updates, and preventive measures to ensure secure and reliable client systems. Tackle complex technical issues across diverse technologies, escalating when needed. Stay informed about Microsoft changes, assess impacts on client infrastructure, and implement necessary adaptations. Plan and deliver technical solutions for new and existing clients, ensuring smooth implementation and minimal disruption. What We’re Looking For: We’re seeking a professional with a proven track record in IT support and a passion for delivering outstanding client service. Key skills and experience include: Advanced knowledge of cloud services (Azure, Microsoft 365) and on-premises infrastructure. Experience providing 3rd line support for end-user devices, servers, and cloud solutions. Exceptional troubleshooting skills to resolve complex technical issues efficiently. Hands-on experience deploying and managing Azure and Microsoft 365 services. Familiarity with ITIL processes, including issue resolution, problem management, and change management. Experience working with Sentinel for incident investigation and resolution. Proficiency with Intune for managing end-user devices. Ability to deliver excellent customer service and communicate technical concepts to non-technical users. Strong organizational skills to prioritize tasks effectively in a dynamic environment. A proactive attitude and willingness to learn new technologies. Desirable Skills: Experience with the Power Platform. Knowledge of VMware or Citrix. Familiarity with Active Directory and Group Policy. PowerShell scripting experience. Document writing skills (e.g., low-level design documents, reports). Microsoft certification What We Offer: Excellent package including competitive salary plus benefits, volunteer days, etc A supportive, team-oriented work environment. Opportunities for professional growth and development. Involvement in exciting, cutting-edge projects. The chance to make a tangible impact in a growing company. If you’re passionate about technology, thrive on solving complex problems, and enjoy collaborating with a dynamic team, we’d love to hear from you Apply now to join us on our journey.