Ramsay Health Care UK Operations Limited
Private Patients Co-Ordinator, Rivers Hospital Sawbridgeworth
To assist the Private Patient Manager to grow self-pay and Private Medically Insured admissions to defined targets. To effectively manage consultant relationships to ensure the private patient experience is consistently delivered. This interaction will be across all channels: in person, on the telephone, and in writing. To be measured through patient satisfaction, compliments, and/or complaints whilst undertaking analysis of private activity in order to maximise revenue generation.
Main Duties of the Job
* Marketing and/or Sales experience
* Ability to manage a portfolio of private patients from initial call to discharge
* Sound Computer skills using the MS Office Suite and web-based reporting
* Confident in engaging with a variety of people particularly in a high-end setting
* Excellent communication skills both face to face, over the phone, and in writing
* Articulate with the highest standard of personal presentation
Desirable Qualifications
* Experience of account management
* Personal resilience
* Positive and even-tempered in the workplace
* Positive, proud 'can do' attitude
* Flexibility and adaptability
* Willingness for personal & professional development
Key Responsibilities
* Act as the primary contact for Private Patients and key stakeholders
* Facilitate special requests/requirements of private patients
* Monitor lost activity and conversion rates
* Ensure relevant information is forwarded to all interested parties involved in the patient pathway
* Develop annual programme of consumer events; educational and sales focused
* Assist the central marketing team with the planning and delivery of national campaigns
Key Performance Criteria
* Take responsibility for the private patient pathway
* Build and maintain excellent relationships with consultants and medical secretaries
* Ensure all records and reports are maintained and kept up to date
* Audit Premium Care Service against agreed criteria
Benefits
* 25 Days Leave + Bank Holidays
* Buy & Sell Flexi Leave Options
* Private Pension where Ramsay will match up to 5% after a qualifying period
* Flexible shift patterns available where possible
* Enhanced Competitive Parental Leave Policies
* Private Medical Cover with option to add partner & dependants
* Life Assurance (Death in Service) x3 base salary
* Free Training and Development via the Ramsay Academy
* Free Parking on site (where possible)
* Subsidised staff restaurant (where possible)
* Employee Assistance Programme
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Name
Ramsay Health Care UK Operations Limited
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