Job summary Are you a self-motivated, enthusiastic and conscientious person looking for a new opportunity? Would you like to be part of a team that plays a crucial role in ensuring great patient / service user care to children, young people and their families / carers? If so, then we have the role for you. We are seeking one administration assistant to join our 0-19 Healthy Child Programme working with other administrators and clinicians to support the 0-19 Healthy Child Programme Single Point of Access delivery across Cambridgeshire. We have one full time post available. Use of SystmOne would be advantageous although training will be provided on our IT systems with support from your work colleagues. The role will be 9am - 5pm, based at The Oak Tree Centre, Huntingdon. Alternative base to be considered at The Peacock Centre, Cambridge. There may be a requirement to travel to other bases on occasions, for meetings or training. Main duties of the job Provide administrative support to the 0-19 Healthy Child Programme Single Point of Access team, sending communications to colleagues within the service, filing, photocopying and other general administrative duties. Receiving and dealing with calls, emails, correspondence and other contacts from service users and professionals and handling these as required, in order to coordinate care according to agreed protocols and pathways. Administration of the SystmOne units including scanning documents onto records, monitoring tasks, electronically attaching documents to service user records etc. Recognising the extent of their competency and identifying when referral to a clinician is required in accordance with agreed standard operating procedures. Recording details of all contacts with service users and other professionals using SystmOne and other systems as appropriate. Attending and contributing to team meetings. Monitoring of stock and other items as required and knowing how to request stock. We are looking for people who are team players and will share our trust values; Honesty, Empathy, Ambition and Respect. About us Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives. There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey. If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development. Date posted 03 March 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum, pro-rata Contract Permanent Working pattern Full-time, Flexible working Reference number 448-CCYP-7044648 Job locations The Oak Tree Centre 1 Oak Drive Huntingdon PE29 7HN Job description Job responsibilities Job Purpose: To work as part of the administrative team within the Single Point of Access (SPA) providing a high-quality service within the Trusts Childrens and Young Peoples Health Services. The post holder will work as part of the Cambridgeshire and Peterborough 0-19 Children and Young Peoples health services, providing office-based call handling and administrative support. Main Duties and Responsibilities To be a call handler for 0-19 HCP team, forwarding calls to appropriate area. To answer the telephone, take and pass on messages from the public, health colleagues and other agencies; ensuring that follow up actions from communications are progressed efficiently and effectively. At times, the post holder will handle sensitive information. To handle enquiries and communications as required, including information received within the SPA email inbox and SystmOne tasks. Provide administrative support, including routine office duties such as the receipting of incoming post and photocopying. To maintain confidentiality of records by complying with security measures in operation and Trust policy and procedure guidelines. To participate in team meetings. To adhere to Trust policies and procedures. To comply with Trust mandatory training requirements. To undertake any other tasks within the competence of the employee, as requested. Communication To communicate with service users, parents and carers, health professionals and external stakeholders using a variety of media including IT and digital media. To handle sensitive and confidential information in a confidential manner. Maintaining positive relationships and communication with colleagues across the service. To adhere to Trust complaints procedures. The post holder must report to the Line Manager any issues requiring action where feedback is required. People Management Maintaining own professional development and requirement to take part in appraisal and KSF process. Clinical and Practice Governance Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act. Any data that is taken/shared as part of a phone call or transported, faxed, or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies. The post holder must adhere to the Trust risk assessment and risk management processes. The post holder must adhere to infection control policies and procedures. Undertake mandatory training and any other training relevant to the role as required by Cambridgeshire Community Services NHS Trust. The post holder is required to participate in relevant emergency preparedness process for their team. Job description Job responsibilities Job Purpose: To work as part of the administrative team within the Single Point of Access (SPA) providing a high-quality service within the Trusts Childrens and Young Peoples Health Services. The post holder will work as part of the Cambridgeshire and Peterborough 0-19 Children and Young Peoples health services, providing office-based call handling and administrative support. Main Duties and Responsibilities To be a call handler for 0-19 HCP team, forwarding calls to appropriate area. To answer the telephone, take and pass on messages from the public, health colleagues and other agencies; ensuring that follow up actions from communications are progressed efficiently and effectively. At times, the post holder will handle sensitive information. To handle enquiries and communications as required, including information received within the SPA email inbox and SystmOne tasks. Provide administrative support, including routine office duties such as the receipting of incoming post and photocopying. To maintain confidentiality of records by complying with security measures in operation and Trust policy and procedure guidelines. To participate in team meetings. To adhere to Trust policies and procedures. To comply with Trust mandatory training requirements. To undertake any other tasks within the competence of the employee, as requested. Communication To communicate with service users, parents and carers, health professionals and external stakeholders using a variety of media including IT and digital media. To handle sensitive and confidential information in a confidential manner. Maintaining positive relationships and communication with colleagues across the service. To adhere to Trust complaints procedures. The post holder must report to the Line Manager any issues requiring action where feedback is required. People Management Maintaining own professional development and requirement to take part in appraisal and KSF process. Clinical and Practice Governance Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act. Any data that is taken/shared as part of a phone call or transported, faxed, or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies. The post holder must adhere to the Trust risk assessment and risk management processes. The post holder must adhere to infection control policies and procedures. Undertake mandatory training and any other training relevant to the role as required by Cambridgeshire Community Services NHS Trust. The post holder is required to participate in relevant emergency preparedness process for their team. Person Specification Qualifications & Training Essential GCSE English and Maths, grade C/4 and above or equivalent qualification Desirable NVQ Level 2 Business and Administration Experience Essential Experience of working in an administrative / office environment Experience of working in a team Desirable Experience of managing telephone calls Working knowledge of SystmOne Knowledge & Skills Essential Standard keyboard skills and ability to use email, Microsoft Office Excellent communication skills Desirable Ability to learn the use of new computer systems Person Specification Qualifications & Training Essential GCSE English and Maths, grade C/4 and above or equivalent qualification Desirable NVQ Level 2 Business and Administration Experience Essential Experience of working in an administrative / office environment Experience of working in a team Desirable Experience of managing telephone calls Working knowledge of SystmOne Knowledge & Skills Essential Standard keyboard skills and ability to use email, Microsoft Office Excellent communication skills Desirable Ability to learn the use of new computer systems Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Cambridgeshire Community Services NHS Trust Address The Oak Tree Centre 1 Oak Drive Huntingdon PE29 7HN Employer's website https://www.cambscommunityservices.nhs.uk/careers (Opens in a new tab)