Are you a detail-oriented professional with strong administrative and customer service skills? Do you excel at staying organised and ensuring smooth processes? If so, we want you on our team!
About the Company
At Grant Instruments, we provide high-quality, reliable, and user-friendly scientific solutions that empower our customers to make meaningful contributions to research, healthcare, and environmental sustainability.
Our team is deeply committed to the success of our customers, delivering technology built to the highest standards. We are passionate about tackling the most challenging problems our customers face, knowing that our work directly contributes to future scientific advancements. With our extensive network and deep market understanding, we ensure success every time, enabling our customers to achieve their goals.
About the Role
As a Sales Administrator, you’ll ensure a seamless customer experience by processing orders, managing inquiries, and coordinating with internal teams and couriers. You’ll be a key point of contact, ensuring efficiency and accuracy at every step.
Key Responsibilities
✅ Process and manage customer orders accurately
✅ Handle order inquiries and collaborate with sales and courier teams
✅ Maintain CRM records and track customer feedback
✅ Process sales orders for repairs, spare parts, and calibrations
✅ Organise product returns and manage stock updates
✅ Assist with sales activities, including price inquiries, quotation requests, and referrals to distributors
✅ Review incoming orders for correct pricing, products, accessories, and discounts
✅ Respond to customer queries, including technical queries within your knowledge, or refer to Technical Support
✅ Handle customer issues in a professional and customer-focused manner
✅ Conduct website audits for new and existing partners to improve content
What We’re Looking For
✔ Experience: Customer-facing administration role
✔ Skills: Proficient in Microsoft Office (& CRM systems a bonus), accurate data entry, organisation, and time management, excellent communication and problem-solving abilities
✔ Personal Qualities: Detail-oriented, proactive, and a team player
Benefits of Working at Grant Instruments
Our success is built on our people. We offer endless opportunities for growth and learning in a supportive and rewarding work environment.
☑️ 4-Day Work Week – Enjoy a 32-hour workweek (Monday - Thursday)!
☑️ Generous Time Off – 20 days holiday (plus all Fridays off!) + all bank holidays
☑️ Flexible Working – To support work-life balance
☑️ Wellbeing Support – Comprehensive Employee Assistance Program
☑️ Performance Rewards – Discretionary bonus scheme based on company success
☑️ Retirement Support – Pension match up to 7%
☑️ Family-Friendly Policies – Enhanced maternity & paternity pay
Join us and be part of a team that values innovation, growth, and success. Ready to take the next step in your career? Apply today!
Accessibility:
If you need any reasonable adjustments to support you at any stage during the application process, please let us know how we can assist you.
Job Type: Full-time (32 hours per week), Permanent
Salary: Starting from £25,000 per year