Working in one of London’s most prestigious residential garden squares, this role will allow you to have daily interactions with some of our key, high-profile customers and really own these relationships on a daily basis. Thriving in a customer facing role, you will be the first point of contact for our customers on Eaton Square, highly visible and the face of the Eaton Square team.
You will put the customer at the heart of all you do and will enjoy the direct exposure and interactions with our customers within the allocated portfolio, building trust, and prioritising tasks which you will see through to a resolution.
Key Responsibilities
* Delivering all concierge services required for the properties within your allocated section, this could include supporting vulnerable adults.
* Owning customer communication within the buildings, keeping your customers informed on any issues as required.
* Being the face of the Eaton Square team, and the first point of contact for our customers, ensuring that they are kept updated on any issues that they report.
* Building trust with our customers, capturing important feedback from our customers.
* Working with our suppliers to ensure that all maintenance tasks are completed to a high standard.
* Building inspections, ensuring safety and security at all times.
* Proactively manage the gardens, and working with our Garden Landscape team.
* Work with the wider Operations and Grosvenor teams contributing to our sustainability and people positive goals.
Work Rota
The Concierge service is to be provided on a rota basis, averaging 40 hours per week over a 1-month period, but may need to be changed in order to deliver the required service levels:
* A working day is defined as 8am – 6pm, including 1 hour lunch break and 2 x 30-minute breaks.
Key Requirements
* Experience in a high-end and customer focused position, ideally in a concierge type role.
* Experience in managing customer expectations and relationships, sometimes with high-profile and challenging situations.
* Excellent communication and interpersonal skills.
* Some basic understanding of maintenance tasks.
* Work as part of a team to deliver customer requirements.
* Enhanced DBS check.
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