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First Military Recruitment is working in partnership with our reputable client who is seeking a Senior Property Manager to join their team in Glasgow.
Reporting to an Associate Director, the successful individual will be responsible for managing a complex and technical portfolio of customers and clients, delivering best-in-class customer service, and contributing to my client’s customer excellence charter.
The ideal candidate will have prior experience working within the factoring or housing association industry.
Duties and Responsibilities:
Customer experience & engagement:
* Act as the deputy for the relevant Associate Director.
* Offer support with technical questions and daily escalated issues.
* Building and maintaining relationships with both customers and contractors.
* Responsible for creating and distributing regular customer communications.
* Conduct regular owners’ meetings, in both individual and group settings.
* Plan, attend and manage evening AGM’s for portfolio sites.
* Support colleagues with owners meetings where appropriate.
* Manage a complex, high value portfolio of properties.
* Responsible for instructing and monitoring both reactive and proactive repairs.
* Manage and co-ordinate customer insurance claims process.
* Conduct regular property visits.
Skills and Qualifications:
* Minimum 3 years’ property factoring industry experience.
* A comprehensive working understanding of property management legislative requirements.
* Previous experience in dealing with a complex, high value portfolio of properties.
* Works well under pressure.
* Ability to produce, interpret and present business data metrics.
* Ability to demonstrate leadership potential.
* Previous experience in a customer service-based role.
* Ability to work well as part of a team.
* Ability to work to targets.
* Full, clean UK driving license.
In return our client offers:
* A competitive salary DOE.
* Company pension.
* Working Hours: 35 hour week – Monday to Friday, with a 4pm finish on a Friday!
* The opportunity to contribute to a growing organisation, providing both personal and career development opportunities.
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