What is a Customer Service Advisor at SNG?
Our Customer Service Advisors are at the centre of what we do. The team is the first point of contact for our 140,000 customers. They rely on us to be there when they need support and you will be owning and resolving their queries.
As our Out of Hours Customer Service Advisor, you'll answer all inbound customer queries, and where required make outbound contacts with customers. You'll offer support to queries in Housing, Repairs, Complaints, and all other business service areas as required, adhering to Call Quality guidelines and resolution. There may also be cases where you'll be fitting alarms for residents
This role is our alarm response centre operating a blue light service for our customers 24/7, working shifts on a rota - 7am - 3pm, 3pm - 11pm and other flexible shifts including weekends.
This is a Fixed Term role until February 2025
The first 6 months will be based in our Greenham office then we can offer you hybrid working.
Please note: Public transport does not run during some of the operating hours, so your own transport is essential for this role
What we look for
1. We are looking for people with great customer service skills who have the ability to actively listen
2. Our calls can be...