What is a Customer Service Advisor at SNG?
Our Customer Service Advisors are at the centre of what we do. The team is the first point of contact for our 140,000 customers. They rely on us to be there when they need support and you will be owning and resolving their queries.
As our Out of Hours Customer Service Advisor, you'll answer all inbound customer queries, and where required make outbound contacts with customers. You'll offer support to queries in Housing, Repairs, Complaints, and all other business service areas as required, adhering to Call Quality guidelines and resolution. There may also be cases where you'll be fitting alarms for residents.
This role is our alarm response centre operating a blue light service for our customers 24/7, working shifts on a rota - 7am - 3pm, 3pm - 11pm and other flexible shifts including weekends.
This is a Fixed Term role until February 2025.
The first 6 months will be based in our Greenham office then we can offer you hybrid working.
Please note: Public transport does not run during some of the operating hours, so your own transport is essential for this role.
What we look for
* Great customer service skills with the ability to actively listen.
* Resilience to handle complex and difficult calls.
* Good computer literacy; familiarity with multiple systems is essential.
* The ability to turn a problem into a solution.
* Empathy and a passion for helping people.
* The ability to connect and communicate with colleagues across the business.
* An understanding of home repairs is an advantage.
What we offer you
As a member of the Customer Services Team you will be part of an engaging, friendly and supportive working environment. Your Team Manager will be focused on bringing out the best in you, giving back what you put in.
We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.
Some of our benefits include:
* £450 yearly flexible benefit pot to use against benefits of your choice.
* Flexible working.
* 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days).
* A chance to buy or sell holiday as part of our flexible benefits package.
* A generous pension scheme matching up to 12%.
* Life cover as soon as you join us.
* You will be a part of our Recognition scheme where you can be gifted retail vouchers.
* A range of wellbeing discounts including Gym Memberships.
* A wide selection of other benefits available.
About us
It's a really exciting time to join us as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England – our purpose being to provide quality affordable homes and places that people love for generations.
By joining us you can share the satisfaction of doing something that really matters.
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