Job summary An exciting opportunity to join a well-established,forward-thinking,friendly,practice based in Denton. With just over 20,000 patients at MHP, this is a unique opportunity to work for a high-performing practice that places an emphasis on patient care. We are a well-established GP practice with over 50 staff members serving a diverse patient population. Our practice is set over 2 sites within walking distance from each other. Patient care is at the heart of all that we do. We are committed to providing high quality, compassionate care to our patients. We have a supportive/collaborative work environment where everyone is valued. We are looking for a proactive manager with a proven track record in strategic leadership/operational management ideally from a primary care setting.You will join an experienced management team: Finance Manager, HR Manager and Data Manager.As Practice Manager you will play a pivotal role in working with the existing management team overseeing the management of the practice,ensuring the skill mix of our team promotes efficient process for effective patient care,clinical/administrative workflow.Excellent communication/leadership skills are essential.In addition, we are looking for someone who will continue to drive the practice forward by identifying and acting on practice and business opportunities and partnerships. We are a high QOF-achieving practice and CQC rating Good. We are looking for a Practice Manager(25 30hrs per week) Salary is dependent on experience Main duties of the job To manage and coordinate all aspects of organisation functionality, motivating and managing staff, optimising efficiency and financial performance, ensuring the organisation achieves its long-term strategic objectives in a safe and effective working environment. Through innovative ways of working, lead the team in promoting ED&I, SHEF, quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development and ensure the organisation complies with UK legislation and both NHS and CQC regulations. To Lead and manage a team of staff including doctors, nurses, pharmacists and administrative staff. Oversee daily operations. Ensure compliance with all regulatory requirements such as CQC and NHS regulations. Develop and implement strategies to improve patient satisfaction and experience. Drive business growth and development by identifying new opportunities for service expansion. About us Join Millgate Healthcare Partnership: A Rewarding Career Opportunity Millgate Healthcare Partnership offers a unique and fulfilling opportunity for a Practice Manager to make a significant impact on patient care. Here's why you should consider joining our team: A Commitment to Quality Care: Patient-Centred Approach: We prioritise patient needs and satisfaction, fostering a culture of compassion and understanding. Collaborative Environment: Our dedicated team works collaboratively to deliver exceptional care, fostering a supportive and inspiring work environment. Professional Development and Growth: Continuous Learning: We support ongoing learning and development through training programs and mentorship. Empowering Leadership: We empower our Practice Managers to make strategic decisions and lead their teams effectively. A Supportive and Inclusive Culture: Work-Life Balance: We value work-life balance and offer flexible working arrangements to accommodate individual needs. Diversity and Inclusion: We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. By joining Millgate Healthcare Partnership, you'll have the opportunity to contribute to a thriving practice, make a positive difference in the lives of our patients, and embark on a rewarding career journey. Date posted 01 November 2024 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time Reference number A4144-24-0000 Job locations 119 Manchester Rd Denton Manchester M34 3RA Job description Job responsibilities The following are the core responsibilities of this role. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels. The Practice Manager is responsible for: a. Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities b. Functional management of all clinical and administrative staff c. Direct line management of the following staff: HR and Data Manager d. Providing support to the HR manager as required to manage the recruitment and retention of staff e. Key liaison with Primary Care Network, the PCN Manager and any ARRS staff who provide a supporting service at the organisation Providing support to the HR manager and ensuring that all staff undertake a robust induction process, including staff employed via the PCN f. Establishing, reviewing and regularly updating job descriptions and person specifications g. Developing, implementing and embedding an effective staff appraisal process h. Implementing effective systems for the resolution of disciplinary and grievance issues i. Ensuring compliance with HR legislation j. Supporting the HR manager ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively k. Supporting the finance manager as required to managing the financial elements of the organisation, including budgets, bank accounts, petty cash, etc. seeking to maximise income and reduce expenditure in conjunction with the partners l. Developing, implementing and embedding an efficient business resilience plan (BRP)] m. Managing contracts for services, i.e., cleaning, gardening, window cleaning etc. n. Managing the procurement of organisation equipment, supplies and services o. Coordinating the reviewing and updating of all organisation policies and procedures p. Leading change and continuous improvement initiatives]; coordinating all projects within the organisation q. Coordinating the compilation of organisation reports and the practice development plan (PDP) r. Ensuring the team reaches QOF targets (supported by the Data Manager) s. Ensuring the organisation maintains compliance with its NHS contractual obligations t. Actively encouraging and promoting the use of patient online services (supported by the Data Manager) u. Publishing communications for internal and external use such as an organisation newsletter on a quarterly basis v. Maintaining the organisation and NHS choices websites w. Liaising at external meetings as required x. Marketing the practice appropriately y. Support the management of of the Patient Participation Group z. Support the Data Manager with management of complaints in line with current legislation and guidance aa. The management of the premises, including leading on health and safety aspects such as risk assessments and mandatory training bb. Support the Data Manager managing the organisation IT system, delegating staff to act as administrators cc. Ensuring compliance with IT security and IG dd. Coordinating the organisation diary, ensuring meetings are scheduled appropriately In addition to the primary responsibilities, the manager may be requested to: a. Deputise for the Partners at internal and external meetings b. Act as the primary point of contact for NHS(E), ICB, community services, suppliers and other external stakeholders c. Partake in audit as requested by the audit lead Job description Job responsibilities The following are the core responsibilities of this role. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels. The Practice Manager is responsible for: a. Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities b. Functional management of all clinical and administrative staff c. Direct line management of the following staff: HR and Data Manager d. Providing support to the HR manager as required to manage the recruitment and retention of staff e. Key liaison with Primary Care Network, the PCN Manager and any ARRS staff who provide a supporting service at the organisation Providing support to the HR manager and ensuring that all staff undertake a robust induction process, including staff employed via the PCN f. Establishing, reviewing and regularly updating job descriptions and person specifications g. Developing, implementing and embedding an effective staff appraisal process h. Implementing effective systems for the resolution of disciplinary and grievance issues i. Ensuring compliance with HR legislation j. Supporting the HR manager ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively k. Supporting the finance manager as required to managing the financial elements of the organisation, including budgets, bank accounts, petty cash, etc. seeking to maximise income and reduce expenditure in conjunction with the partners l. Developing, implementing and embedding an efficient business resilience plan (BRP)] m. Managing contracts for services, i.e., cleaning, gardening, window cleaning etc. n. Managing the procurement of organisation equipment, supplies and services o. Coordinating the reviewing and updating of all organisation policies and procedures p. Leading change and continuous improvement initiatives]; coordinating all projects within the organisation q. Coordinating the compilation of organisation reports and the practice development plan (PDP) r. Ensuring the team reaches QOF targets (supported by the Data Manager) s. Ensuring the organisation maintains compliance with its NHS contractual obligations t. Actively encouraging and promoting the use of patient online services (supported by the Data Manager) u. Publishing communications for internal and external use such as an organisation newsletter on a quarterly basis v. Maintaining the organisation and NHS choices websites w. Liaising at external meetings as required x. Marketing the practice appropriately y. Support the management of of the Patient Participation Group z. Support the Data Manager with management of complaints in line with current legislation and guidance aa. The management of the premises, including leading on health and safety aspects such as risk assessments and mandatory training bb. Support the Data Manager managing the organisation IT system, delegating staff to act as administrators cc. Ensuring compliance with IT security and IG dd. Coordinating the organisation diary, ensuring meetings are scheduled appropriately In addition to the primary responsibilities, the manager may be requested to: a. Deputise for the Partners at internal and external meetings b. Act as the primary point of contact for NHS(E), ICB, community services, suppliers and other external stakeholders c. Partake in audit as requested by the audit lead Person Specification Qualifications Essential Experience of working in a healthcare setting Experience of managing accounting procedures including budget and cash flow forecasting Experience of managing large multidisciplinary teams Experience of performance management including appraisal writing, staff development and disciplinary procedures Good standard of education with excellent literacy and numeracy skills Experience of working with the general public High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Confident, assertive and resilient Ability to drive and deliver change effectively Flexibility to work outside of core office hours To be discreet and always maintain confidentiality Full UK driving licence Disclosure Barring Service (DBS) check Ability to exploit and negotiate opportunities to enhance service delivery Excellent communication skills (written, oral and presenting) Strong IT skills (generic) Excellent leadership skills Strategic thinker and negotiator Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment Effective time management (planning and organising) Ability to network and build relationships Proven problem solving and analytical skills Ability to develop, implement and embed policy and procedure Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions Polite and confident Flexible and cooperative Excellent interpersonal skills Motivated and proactive Ability to use initiative and judgement Ability to use initiative and judgement Forward thinker with a solutions focused approach Desirable Educated to degree level in healthcare or business Leadership and/or management qualification AMSPAR qualification Experience of successfully developing and implementing projects Experience of workforce planning, forecasting and development NHS/primary care general practice experience Relevant health and safety experience Clinical system user skills Person Specification Qualifications Essential Experience of working in a healthcare setting Experience of managing accounting procedures including budget and cash flow forecasting Experience of managing large multidisciplinary teams Experience of performance management including appraisal writing, staff development and disciplinary procedures Good standard of education with excellent literacy and numeracy skills Experience of working with the general public High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Confident, assertive and resilient Ability to drive and deliver change effectively Flexibility to work outside of core office hours To be discreet and always maintain confidentiality Full UK driving licence Disclosure Barring Service (DBS) check Ability to exploit and negotiate opportunities to enhance service delivery Excellent communication skills (written, oral and presenting) Strong IT skills (generic) Excellent leadership skills Strategic thinker and negotiator Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment Effective time management (planning and organising) Ability to network and build relationships Proven problem solving and analytical skills Ability to develop, implement and embed policy and procedure Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions Polite and confident Flexible and cooperative Excellent interpersonal skills Motivated and proactive Ability to use initiative and judgement Ability to use initiative and judgement Forward thinker with a solutions focused approach Desirable Educated to degree level in healthcare or business Leadership and/or management qualification AMSPAR qualification Experience of successfully developing and implementing projects Experience of workforce planning, forecasting and development NHS/primary care general practice experience Relevant health and safety experience Clinical system user skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Millgate Healthcare Partnership Address 119 Manchester Rd Denton Manchester M34 3RA Employer's website https://www.millgatehealthcare.nhs.uk (Opens in a new tab)