Job Description Customer Support Analyst – Onsite in Reading Are you a technically minded individual with great customer facing skills? Does working for a market leading scale-up SaaS business excite you? Are you a natural problem-solver that thrives on driving position outcomes for customers? The Client: A powerful Software-as-a-Service (SaaS) platform that offers a uniquely customisable solution across HR, Finance, Marketing and Sales departments. Recognised by industry leading authorities as a leading solution in their space the solution helps drive optimisation and continuity across an entire business. The Opportunity: Reporting into the Head of Customer Success & Support, as a Customer Support Analyst you will work closely with the wider team to ensure inbound client queries, issues and difficulties are logged, investigated and resolved promptly. You’ll use your natural problem solving and communication skills to expertly guide your customers through any challenges they face. The solution is completely bespoke and fully customisable so issues will rarely be the same and so you will be required to think outside the box as to how best approach, manage and fulfil each situation. With such regular client engagement there is a real opportunity to grow within the business into more direct client centric roles such as customer success (if that’s your thing), or you can just be the go-to champion for customer support The reality is that these guys are growing and you have the opportunity to really grow with them. The ideal Candidate: Due to the bespoke nature of the platform, you will not be expected to be a technical expert from Day 1. Tons of support and training will be provided and it will take months to really learn how the software fits together. That’s why it’s so important that you’re prepared to dive in and upskill. In addition, you’ll be: Degree educated or similar level qualification. A switched-on problem solver that is able to work with varied issues across a complex and diverse solution. Strong interpersonal skills – you will work close with other internal stakeholders, as well as the clients. Strong attention to detail and able to manage multiple projects at any given time. Prior experience in a Business-to-Business (B2B) customer facing role will be highly advantageous. The Benefits: Salary of £30k (Negotiable) plus a quarterly bonus (£2000 per annum) and a company shares scheme. Regular (6 month) pay reviews with a CEO eager to reward hard work with steep increases. 26 Days Holiday. Free lunch offered in the week. Free parking onsite. A dog friendly environment.