Job summary The Senior HR Manager role operates as an integral member of the Senior Management Team, responsible for the provision of high quality, strategic and operational workforce support to ensure best practice people management within the organisation. Main duties of the job The Senior HR Manager is the designated lead on various organisation-wide workforce initiatives and programmes, with responsibility for development and implementation. They will be the point of escalation for contentious (highly emotive or unusual), highly complex, or high-risk employment matters, working closely with line managers and other stakeholders to ensure the best possible resolution for all parties. The postholder is responsible for the inspiration, motivation, and performance management of the HR Team. They will support wider teams across the organisation to value employees and deliver a positive employee experience as part of the organisation Vision and in line with our values. About us BGPA is a federation of all 43 Bromley practices working collaboratively to enhance the health and wellbeing of Bromley residents, covering over 350,000 patients, 100% of the Bromley population. BGPAs partner organisation is Bromley Education and Training Hub (BETH). BETH supports education, training and professional development across primary care in Bromley and beyond. BGPAs goals are to work strategically with Bromley practices to help secure the best services for patients whilst working together to support member practices in the challenges of a changing NHS. BGPA aims to improve the morale of general practice in Bromley by sharing expertise, services and supporting its workforce. BGPA will make a positive impact on medical services in Bromley by working closely with One Bromley Partners including NHS SEL ICB, local NHS trusts, local providers and patient groups, to improve the delivery of healthcare to the local population. Date posted 12 February 2025 Pay scheme Other Salary £55,000 to £60,000 a year Depending on experience Contract Permanent Working pattern Full-time, Part-time Reference number B0166-25-0015 Job locations Kelsey Park Farmhouse 379 Croydon Road Beckenham BR3 3QL Job description Job responsibilities To lead the HR Team to deliver a professional HR service ensuring the highest standards of employee engagement along with optimal workforce performance and effectiveness. To assist in the workforce elements of the annual planning, including working with service Managers to develop and deliver their plan, identifying opportunities around workforce supply and transformation. Develop line managers to be effective people managers, giving them the competence and confidence to deal independently with low level employee relations matters. To oversee the appropriate management of all employee relations cases ensuring the identification and management of risk, playing a leading role in the monthly review of cases, along with other senior leaders and holding managers responsible for commissioning investigations. Interpret highly complex legislation and case law in order to provide advice to managers, which inform them of the choices and risks in managing staff. Provide specialist and employment law advice to the Executive Team. This would typically be required for issues with organisational or reputational, consequences, or highly complex or contentious situations, including Employment Tribunal cases. Act as point of escalation for HR Team for complex, or high-risk employment matters, working closely with line managers and other stakeholders to ensure the best possible resolution for all parties. Such outcomes will balance organisational values, legal risk, and reputational risk. Be subject matter expert and lead on specific initiatives or policy developments, including, consultations, ensuring implementation, embedding, and monitoring across the organisation e.g. for organisation wide HR policies and procedures and staff engagement. Provide leadership and effective management of all equality, diversity and inclusion activity enabling improved accessibility and equality of opportunity. Including developing strategic approaches to benefit the entire organisation's approach to equality, diversity and inclusion. Ensure line managers understand their rights and responsibilities under both employment law and the organisations Human Resources policies and procedures. Undertake environmental scanning, provide, and understand trends, patterns, and theories externally that may be having an influence on workforce data. Support BGPAs Staff Survey campaign by working collaboratively with the Communications Team on promotion, communication, and response rates. To lead the proactive development and provision of workforce information reports to demonstrate delivery of the priorities of the Organisational Strategy and support the identification of organisational hotspots at a service level in order that the Executive and Senior Management Team can plan, adapt and react accordingly to support improvement. Job description Job responsibilities To lead the HR Team to deliver a professional HR service ensuring the highest standards of employee engagement along with optimal workforce performance and effectiveness. To assist in the workforce elements of the annual planning, including working with service Managers to develop and deliver their plan, identifying opportunities around workforce supply and transformation. Develop line managers to be effective people managers, giving them the competence and confidence to deal independently with low level employee relations matters. To oversee the appropriate management of all employee relations cases ensuring the identification and management of risk, playing a leading role in the monthly review of cases, along with other senior leaders and holding managers responsible for commissioning investigations. Interpret highly complex legislation and case law in order to provide advice to managers, which inform them of the choices and risks in managing staff. Provide specialist and employment law advice to the Executive Team. This would typically be required for issues with organisational or reputational, consequences, or highly complex or contentious situations, including Employment Tribunal cases. Act as point of escalation for HR Team for complex, or high-risk employment matters, working closely with line managers and other stakeholders to ensure the best possible resolution for all parties. Such outcomes will balance organisational values, legal risk, and reputational risk. Be subject matter expert and lead on specific initiatives or policy developments, including, consultations, ensuring implementation, embedding, and monitoring across the organisation e.g. for organisation wide HR policies and procedures and staff engagement. Provide leadership and effective management of all equality, diversity and inclusion activity enabling improved accessibility and equality of opportunity. Including developing strategic approaches to benefit the entire organisation's approach to equality, diversity and inclusion. Ensure line managers understand their rights and responsibilities under both employment law and the organisations Human Resources policies and procedures. Undertake environmental scanning, provide, and understand trends, patterns, and theories externally that may be having an influence on workforce data. Support BGPAs Staff Survey campaign by working collaboratively with the Communications Team on promotion, communication, and response rates. To lead the proactive development and provision of workforce information reports to demonstrate delivery of the priorities of the Organisational Strategy and support the identification of organisational hotspots at a service level in order that the Executive and Senior Management Team can plan, adapt and react accordingly to support improvement. Person Specification Experience Essential Significant operational HR experience with exposure to working as a Business Partner; experience of devising and implementing HR plans and strategy. Sound understanding of HR best practice, NHS terms and conditions of employment. Advanced understanding of employment law with ability to analyse, interpret and apply complex concepts. Demonstrable experience in large scale change management and experience of advising managers on complex change processes including redundancy, reorganisation, and TUPE transfers. Experience and demonstrable delivery of developing strategic plans and focused solutions to support organisational priorities. Experience of managing high performing teams(s) whose focus has been on delivering customer focused HR services with clear performance outcomes. Experience of preparing and presenting / co presenting cases at internal employment appeals Desirable Experience of working in other system partner organisations, such as local authority, education, or voluntary sector. Experience of writing detailed, fully costed business cases Experience of collaborating with partner organisations, sharing good practice Qualifications Essential Educated to masters level education or equivalent qualification/experience. Member of CIPD (Chartered Institute of Personnel Development). Ideally level 5 or above. Evidence of continuing professional development Desirable Formal training in workshop/meeting facilitation. Skills, Abilities & Knowledge Essential Ability to communicate verbally and in writing in a manner which is clear, fluent, persuasive, and non-judgemental. Presentation and facilitation skills with the ability to communicate complex concepts simply and effectively. Able to analyse problems and develop practical solutions that enable effective decision making. Evidence of ability to function as a role model for staff and advocate best practice across the organisation which promotes equality, fairness, dignity, and respect and embraces diversity. IT skills i.e. word, excel and PowerPoint and the ability to manipulate complex information. Advanced understanding of equality and diversity and the ability to analyse workforce information to identify evidence of poor / discriminatory practice Person Specification Experience Essential Significant operational HR experience with exposure to working as a Business Partner; experience of devising and implementing HR plans and strategy. Sound understanding of HR best practice, NHS terms and conditions of employment. Advanced understanding of employment law with ability to analyse, interpret and apply complex concepts. Demonstrable experience in large scale change management and experience of advising managers on complex change processes including redundancy, reorganisation, and TUPE transfers. Experience and demonstrable delivery of developing strategic plans and focused solutions to support organisational priorities. Experience of managing high performing teams(s) whose focus has been on delivering customer focused HR services with clear performance outcomes. Experience of preparing and presenting / co presenting cases at internal employment appeals Desirable Experience of working in other system partner organisations, such as local authority, education, or voluntary sector. Experience of writing detailed, fully costed business cases Experience of collaborating with partner organisations, sharing good practice Qualifications Essential Educated to masters level education or equivalent qualification/experience. Member of CIPD (Chartered Institute of Personnel Development). Ideally level 5 or above. Evidence of continuing professional development Desirable Formal training in workshop/meeting facilitation. Skills, Abilities & Knowledge Essential Ability to communicate verbally and in writing in a manner which is clear, fluent, persuasive, and non-judgemental. Presentation and facilitation skills with the ability to communicate complex concepts simply and effectively. Able to analyse problems and develop practical solutions that enable effective decision making. Evidence of ability to function as a role model for staff and advocate best practice across the organisation which promotes equality, fairness, dignity, and respect and embraces diversity. IT skills i.e. word, excel and PowerPoint and the ability to manipulate complex information. Advanced understanding of equality and diversity and the ability to analyse workforce information to identify evidence of poor / discriminatory practice Employer details Employer name Bromley GP Alliance Ltd Address Kelsey Park Farmhouse 379 Croydon Road Beckenham BR3 3QL Employer's website https://bromleygpalliance.org/ (Opens in a new tab)