About Weber:
In 1952, Weber revolutionized outdoor cooking with the invention of the kettle grill. Today, Weber is the world’s premier brand for high-quality barbecue grills, innovative accessories, and exceptional customer service. With a presence in more than 40 countries, we are passionate about creating unforgettable experiences and bringing people together around the grill.
Your Responsibilities:
As Order Processing & Sales Support Manager UK&I, you will lead the UK & ROI trade order processing function from purchase order acceptance through to invoicing. You’ll manage the team responsible for delivering operational excellence to both external customers and internal stakeholders, ensuring efficient and accurate processing of all sales orders. Your role is key in driving process improvement, optimizing order flow, and maintaining high standards of customer service.
Key Duties:
* Lead and manage the Order Processing team, ensuring accurate and timely order entry, delivery tracking, and customer communication.
* Ensure smooth and secure invoicing, manage credits and disputes, and monitor KPIs for continuous improvement.
* Collaborate with Sales, Logistics, Marketing, Demand Planning, and Customer Service to align operations with business goals.
* Support back-office functions and drive improvements in SAP (ERP) systems and reporting tools.
* Ensure compliance with FSC standards and prepare for annual audits.
* Foster a high performing, engaged team through regular feedback, development plans, and performance monitoring.
* Handle sensitive customer issues, maintain clear communication, and ensure a positive customer experience.
* Manage staff scheduling, access authorizations in SAP, and seasonal staff onboarding.
Your Profile:
* Strong customer service orientation with a focus on operational excellence.
* Proven leadership and people management skills.
* Process-driven and solution-oriented mindset.
* Excellent communication and organizational skills.
* Proficient in Microsoft Office (Excel, Outlook), with SAP experience essential; Zendesk experience preferred.
* Flexible, friendly, and approachable, with the ability to adapt to seasonal business demands.
What We Offer:
At Weber, you’ll join a passionate, collaborative team dedicated to delivering excellence. We offer a supportive work environment with opportunities for growth and development, where your contributions help shape an iconic global brand.
You’ll benefit from a competitive salary, performance-based bonus, excellent benefits package, and generous employee discounts on our products.