Job Description PLEASE NOTE REVENUES AND BENEFITS EXPERIENCE IS ESSENTIAL Location: Hartlepool or Hybrid or homebased Come and work for an organisation whose Revenues and Benefits software has lead the market for 25 years, a company who has been chosen and trusted to manage over 17,000 claims and 340,000 changes each year. A company recognised at last years’ IRRV awards, resulting in our customers winning Benefits Team of the year and also Revenues Team of the year. We give back to our employees by offering fantastic benefits and opportunities for career progression. Our philosophy is to understand our customers’ business first before we get to the technology. This approach leads to clever software; streamlining old processes, saving money and delivering positive change. Based in the UK but working around the world, our 2,000 employees help improve the services that matter most. Working within the busy area of the Revenues & Benefits department you will be involved in processing of all Housing / Council tax changes, RTI cases and new claims following the procedures given and working to KPI’s with excellent accuracy at all times. Main Responsibilities • To deal directly with customers of the service via letter, email and telephone to ensure delivery against the service contractual requirements affording excellent customer service at all times. • Meet the standards or deadlines required whilst performing all duties with Minimum support • Complete high levels of workload consistently in line the Right Time Indicator, The Right Benefit Indicator and Subsidy regulations • Coaching and mentoring junior staff/Colleagues • Shares best practice with colleagues and lead update sessions to wider team • Keeps own knowledge up to date through use of publications, briefing notes and bulletins as well as attend external training session to improve wider teams skills • Maintain a constructive and positive attitude within the Business Centre taking on additional duties as and when required and contribute ideas to assist improvements • Regularly exceeds minimum contractual standards for productivity/accuracy