Mersey Care NHS Foundation Trust is offering an exciting opportunity for a highly motivated and experienced medical secretary/administrator to provide effective and comprehensive secretarial and administrative support for our busy Sefton Community Specialist Services Admin Team.
The successful candidate must be proficient in IT packages and Microsoft Office and have a knowledge of medical terminology. A knowledge of EMIS is desirable, although full training will be given. Candidates should have excellent communication skills both verbally and written, and be able to communicate with patients, staff, and health care professionals at all levels both within the organisation and with external bodies.
We are looking for a flexible, enthusiastic team player with good interpersonal skills and an excellent telephone manner who can work well under pressure, showing initiative and self-motivation, and understanding the importance of prioritising their own workload to meet deadlines and competing demands.
Previous NHS experience in a similar role is desirable.
Experience in the training and supervision of staff is also desirable.
The hours are part-time, 22.5 hours per week, Monday, Thursday & Friday 8.30am until 4.30pm or 9.00am until 5.00pm depending on needs of service.
Main duties of the job
The Community Specialist Nursing Team cares for patients with complex health needs and long-term conditions in community clinics throughout Sefton. The teams also provide domiciliary visits for patients who are elderly, vulnerable, and housebound.
You will provide comprehensive secretarial and administrative support to our Consultants, Specialist Nurses, Physiotherapists, and Health Care Assistants for Community Heart Failure, Diabetes, and Respiratory teams as well as providing support to our Community Geriatrician.
1. Process referrals within agreed timescales with precision and accuracy in line with standard operating procedures.
2. Following triage of referrals, ensure all patients are contacted promptly in line with local KPI's.
3. Ensure appointments for new referrals are made within RTT targets and patients who require follow-up appointments have a scheduled due date.
4. Act as first point of contact for enquiries received via telephone and email from patients, hospitals, GP practices, and other health care professionals. Transfer calls when appropriate or take messages ensuring these are passed to the relevant person in a timely manner.
5. Use information systems with specific responsibility to ensure a high standard of information recording is maintained.
6. Assist the Team Leader in tasks such as caseload management, running reports, supervision and training of staff, attending meetings, compiling agendas, taking minutes, and typing minutes.
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales, and the Midlands.
We offer specialist inpatient and community services that support physical and mental health, and specialist inpatient mental health, learning disability, addiction, and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable, and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce costs as we do so.
Flexible working requests will be considered for all roles.
Job responsibilities
You will provide comprehensive secretarial and administrative support to our Consultants, Specialist Nurses, Physiotherapists, and Health Care Assistants for Community Heart Failure, Diabetes, and Respiratory teams as well as providing support to our Community Geriatrician.
1. Process referrals within agreed timescales with precision and accuracy in line with standard operating procedures.
2. Following triage of referrals, ensure all patients are contacted promptly in line with local KPIs.
3. Ensure appointments for new referrals are made within RTT targets and patients who require follow-up appointments have a scheduled due date.
4. Act as first point of contact for enquiries received via telephone and email from patients, hospitals, GP practices, and other health care professionals. Transfer calls when appropriate or take messages ensuring these are passed to the relevant person in a timely manner.
5. Use information systems with specific responsibility to ensure a high standard of information recording is maintained.
6. Assist the Team Leader in tasks such as caseload management, running reports, supervision and training of staff, attending meetings, compiling agendas, taking minutes, and typing minutes.
Person Specification
Qualifications
* RSA III or equivalent experience
* Knowledge and experience of Microsoft Office
* AMSAPAR Diploma or equivalent experience
Knowledge/Experience
* Experience of working as a medical secretary
* Experience of information systems
* Knowledge of medical terminology
* Willingness to gain understanding of local targets in order to take an active part in achieving targets relevant to the role
* Flexible working approach
* Professional, caring, compassionate, and empathic attitude
* Experience/knowledge of people experiencing mental health issues
* Experience of working in a health care setting
Values
* Accountability
* Support
* Responsive to service users
* Engaging leadership style
* Transparency and honesty
* Discreet
Skills
* Excellent communication skills both verbally and non-verbally
* Excellent organisational skills
* Ability to maintain confidentiality
* Ability to organise own duties and prioritise tasks within agreed timescales
* Ability to undergo further training as necessary
* Ability to uphold Trusts professional standards
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£24,071 to £25,674 per annum pro rata
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