Advice Line Coordinator
About Food Alert
Based in central London & Wellingborough operating throughout the UK and internationally, Food Alert is a leading food safety and health & safety consultancy. Our clients span many sectors including retail, leisure and education, but hospitality is where our expertise and passion lies. We work with some of the UK's most innovative, exciting and high-profile restaurants, hotels and pub groups such as Brewdog, The Ivy Collection, Dishoom, Citizen M, and Harbour Hotels.
We are also part of The Citation Group whose portfolio of companies proudly deliver compliance support services to more than 45,000 clients. Our mission is to be the company that colleagues and clients want to work for and with.
Job Description
Reporting to: Advice Line Team Leader
Key responsibilities:
* To ensure that the Advice Line service runs smoothly and within KPI targets
* To ensure that clients are supported and gain value from the Advice Line service.
Job Specification
* To support the Advice Line service, responding to both phone and email queries or escalating more technical queries to Food Alert Technical personnel, as relevant.
* To triage/manage accident and incident reports and liaise with client sites, ensuring accurate report completion, action close out and escalation of high-risk cases.
* Reporting of client RIDDOR accident and incident cases to the HSE as relevant.
* Ensuring review and completion...