Maintenance Delivery ManagerLocation: Manchester M41Salary: From £38,000 a year (DOE)Contract: Full-time, Permanent100% provides award-winning services, harnessing market-leading experience and extensive international coverage to activate in-store campaigns with maintenance programs across the world for leading global brands. We bring ideas to life and have worked on high-profile product launches and ground-breaking in-store experiences for brands like Adidas, Nike, GoPro, Sony, Sonos, and Beats by Dre.What we can offer you:• Competitive salary• Company bonus• 25 holidays per annum (plus bank holidays)• Holidays increased with length of service• Free on-site parking• Private Healthcare• Employee Assistance Programme• Employee Referral Scheme• Social eventsWho are we looking for?A Maintenance/Program Manager to join our leadership team and oversee the helpdesk and dedicated field team that provide maintenance solutions for a fast paced client nationally. Reporting to the Head of Operations, you will be responsible for delivery of outstanding team performance, operational excellence with a customer centric approach, and commercial success. You will champion the vision of the company, develop our people, and delight our clients whilst contributing to our exciting high-scale growth strategy.We love a challenge and make it happen through our team culture and strong work ethic.Responsibilities:People Leadership• Demonstrate and encourage company values and behaviours.• Support the People lifecycle management from recruiting, developing and retaining.• Promote and professional and positive ‘one team’ environment.• Quality review team and individual performance in line with objectives.• Train and develop team members to fulfil role requirements.• Embed a learning culture through sharing knowledge and expertise.• Enhance performance through coaching and L&D initiatives.• Encourage and promote health and wellbeing initiatives.• Continually review; team structure, resources and working practices.• Implement strategic business initiatives, processes and procedures.Operational Excellence• Forward demand planning and workload forecasting.• Build successful and professional relationships with our people, partners, and clients.• Determine best resources required to support department workload.• Provide reviews and forecasted activity and resource plans.• Lead the maintenance team to achieve operational KPI’s for quality and on-time delivery.• Lead the maintenance team to achieve client SLAs.• Support and guide team members with escalations.• Evaluate operational delivery performance reporting to drive continuous improvement.• Identify opportunities for sustainability initiatives within project delivery.• Provide feedback to internal stakeholders to support strategic development.• Identify and implement opportunities for operational excellence and commercial improvements.Customer Centricity• Drive a customer focused approach to the maintenance program.• Contribute creative solutions to maintenance challenges.• Identify opportunities to add-value to customer relationships.• Work to support ongoing customer retention and development.Commercial Success• Oversee team to achieve revenue, budget and profit KPI’s.• Cost management analysis with trend reporting and action planning.• Seek and drive commercial efficiency opportunities.What you'll need:• Growth & continuous improvement mindset.• Positive, motivated and driven to deliver results through people.• Have a solutions focused, can do attitude• Ability to develop, lead and inspire a high performing team.• Proven experience in leadership and coaching.• A team player and willingness to get stuck in.• Experience of people/ HR policies and processes.• At least 6 years of professional/services project management.• Experience of working with third parties, i.e. contractors, marketing agencies and manufacturers.• Driven to meet deadlines in line with compliance.• Strong Client facing and customer services expertise.• Customer centric attitude.• Proactive approach to getting things done.• Flexible to react and adapt to rapidly changing scenarios.• Commercially astute and a strong negotiator.• An effective communicator including verbal and nonverbal.• A strong organiser with an attention to detail.• Analytical, solution finder and decision maker.• Resilient and positive in challenging situations.• Excellent with IT including Microsoft Office and Excel.Desirable:• Retail installation deployment, update and removal experience.• Project management experience.• Previous hands-on experience with installations, updates and training.• Understanding of warehouse operations i.e., kitting, pick and pack.• Experience of ongoing client relationship management.• Experience using and deploying Technical Systems/ Software.• 2 Years People Management Experience.• Work with multifunctional teams from different backgrounds and disciplines.• Enjoy working in a fast-paced environment.• Experience working on high value contracts.What’s next?If you love a challenge where no two days are the same, please send your CV and tell us why you should be our next 100%’er.No agencies please