Location: Whetstone/ Office based tole Salary: £25,000 - £28,000(depending on experience) Job Type: Full-Time permanent About the Role: We are seeking a proactive and dedicated E-Commerce Coordinator to join our dynamic team. As the primary point of contact for our B2B Dropshipping clients, you will play a crucial role in ensuring exceptional service and seamless account management.
This is an exciting opportunity to be at the heart of our e-commerce operations, where you'll be responsible for fostering strong client relationships, managing subscription payments, handling account sign-ups, and ensuring client satisfaction and retention. Key Responsibilities: Client Relationship Management: Develop and maintain strong, long-term relationships with our B2B dropshipping clients, ensuring their needs are met and exceeded. Exceptional Customer Service: Consistently deliver outstanding customer service, always aiming to surpass client expectations. Communication: Promptly and professionally respond to client emails and phone inquiries, ensuring clear and effective communication at all times. Inbox Management: Efficiently manage and organize multiple email inboxes, ensuring all client communications are handled in a timely manner. Team Collaboration: Work closely with key internal team members to ensure smooth order processing and fulfilment, addressing any potential issues swiftly and effectively. Client Onboarding: Oversee and manage the client onboarding process, ensuri...