Contractor Account Manager
Thatcham
GBP26,000 Per Annum
Our clients are well-established manufacturers who create bespoke solutions for their clients across the UK. They are recruiting for a Contractor Account Manager to be responsible for their franchises!
Roles and Responsibilities:
* Act as an ambassador for the company, sharing company products and services with contractors, and fostering positive engagement with the company brand
* Building and maintaining strong, supportive relationships with contractors
* Engaging with new contractors in unfranchised territories, addressing their needs, and managing accounts effectively
* Provide valuable support, assist in problem-solving, and ensure contractors have the resources and information needed to succeed in their work
* Oversee contractor accounts, ensuring their needs are met, and provide ongoing support to maintain long-term satisfaction and loyalty
* Look for ways to grow business with existing contractors and bring on new accounts
* Identify top-performing contractors and suggest franchising opportunities as a way for them to expand their business and join the company’s network
* Actively support contractors by answering questions, solving problems, and ensuring they have the right tools and knowledge to succeed in their projects
* Keep up with industry trends and competitors to make sure we’re offering solutions that align with contractor needs
* Work alongside other departments (such as Technical and Manufacturing) to ensure consistent support for contractors
The Ideal Candidate:
* Experience in account management or business development
* Strong relationship-building and interpersonal skills
* Effective communication, both written and verbal
* Good problem-solving and negotiation skills
* Knowledge of the trade or construction industry is desirable
* Self-motivated with a focus on results and customer satisfaction
* Comfort in discussing opportunities, including potential franchise availability with contractors when appropriate
* Ability to manage your schedule and work independently
* Product knowledge
* Presentation skills
* Full clean driving license
Working Hours and Benefits:
* Monday - Thursday: 09:00 am - 17:30 pm
* Friday: 09:00 am - 17:00 pm
* 37 hrs a week
* 28 days annual leave, including bank holidays
* 5% commission on first year sales
* Bonus on contractors converted into clients
* Open to hybrid working
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