Purpose of role
To provide paraplanning support, ensuring the highest possible standard of client service delivery that is consistent, compliant and provided proactively in line with the Ascot Lloyd values as well as being mindful of Treating Customers Fairly (TCF) at all times.
Working closely with Financial Advisers and IFA Administrators to support the clients’ advisory process, playing a key role in providing an all-important, quality, sales support function through the effective use of software, as well as following set processes and procedures.
Key Responsibilities
* Review fact finds, file notes, client risk profile questionnaires etc. as provided by the Financial Advisers to gain an understanding of the client requirements discussed and agreed.
* Undertake necessary research and analysis, including
o Fund research and analysis
o Product comparison and analysis
o Charges analysis
o Investigation of taxation implications (IHT, CGT, LTA, CEG etc.)
* Compile suitability reports, detailing the recommended advice to suit the client’s needs.
* Discuss the reports with the Financial Adviser, amending as necessary.
* Generate and submit case packs to the Tax team and Compliance team as necessary.
* Instruct the IFA Administrator to proceed with preparation of client packs.
* Record, monitor and report on progress via Intelligent Office.
* Report obstacles and deviations from the agreed timescales to the Financial Adviser and IFA Administrator so that client expectations are appropriately managed.
* Ensure that potential service delivery failures are brought to the attention of the Paraplanning Manager in a timely manner, that resolution is swift and process revisions are agreed to avoid repeat errors.
* Support the Treating Customers Fairly (TCF) initiative.
SM&CR Responsibilities
As an FCA regulated Company, Ascot Lloyd are required to adhere to the Senior Managers and Certification Regime (SM&CR), to develop a culture where employees take personal responsibility for their own actions.
Individual Conduct Rules
1. You must act with integrity.
2. You must act with due care, skill and diligence.
3. You must be open and co-operative with the FCA, PRA and other regulators.
4. You must pay due regard to the interests of customers and treat them fairly.
5. You must observe proper standards of market conduct.
6. You must act to deliver good outcomes for clients.
Experience / Skills Required
* Financial Planning Diploma qualified (or equivalent professional qualification) or working toward.
* Demonstrable experience in an end-to-end paraplanning role.
* Demonstrable knowledge of and proficiency in research tools, ideally to include at least some of the following:
o Pension research: Selectapension
o Fund and portfolio research: FE Analytics
o Protection: Avelo Exchange/Assureweb/Lifequote
o Annuity research: Avelo Exchange/Assureweb/Lifequote
o Cash Flow research: Voyant
o Risk Profiler: Distribution Technology (Dynamic Planner)
* Experience of, or understanding of and a willingness to work with a centralised investment proposition including:
o Single fund multi-asset/multi-manager solutions.
o Discretionary Fund Managers.
o Model Portfolios.
* Proven ability to work with templated suitability reports.
* The ability to include additional bespoke explanations/discussions in order to personalise suitability reports outside of the standard wording set by Ascot Lloyd.
* Ability to prioritise and juggle workload.
* Excellent communication skills; both written and verbal.
* Excellent attention to detail.
* Client confidentiality.
* Knowledge of MS Office software applications.
* Adherence to policies and procedures.
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