THIS POST IS FIXED TERM/SECONDMENT FOR 12 MONTHS DUE TO MATERNITY COVER.
IF YOU ARE INTERESTED IN APPLYING FOR THE SECONDMENT POSITION, YOU MUST OBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING FOR THIS POST.
The post holder will provide efficient, effective and administrative services to the Complaints Team encompassing patient complaints.
Main duties of the job
An exciting opportunity is available to join the Patient and Carer Experience team based in the Wrexham Maelor hospital on a 12 month secondment or fixed term basis. We are looking for a hard working individual to join our busy team. The role will support the Complaints Team with administrative duties ensuring that the patient is fundamentally at the heart of everything. This role requires excellent communication skills, the ability to multi task and stay calm under pressure is essential.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
To discuss the role, kindly contact Errin Holmes, Complaints Co-ordinator on 03000 840115 or by email Errin.holmes@wales.nhs.uk.
Alternatively, contact Michael Evans, Complaints Manager on 03000 840175 or by email Michael.evans252ed9@wales.nhs.uk.
Person Specification
Qualifications and/or Knowledge
* GCSE standard for Maths and English or equivalent qualification
* Experience of office and administration procedures
* ECDL
* Welsh speaking
Experience
* Competent in IT systems, namely Microsoft Office
* Ability to communicate clearly in written and verbal
* Awareness of patient confidentiality/GDPR
* Experience of conflict management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr