Job summary There are eight Neighbourhood Mental Health Teams linked to the primary care networks within City & Hackney working with residents with severe mental illness and complex emotional needs. The model aims to take a population health approach to mental illness and includes close collaboration with local partner agencies, including the contribution of community connectors to the team to support residents to connect with relevant local resources and services. The Neighbourhood Teams provide personalised and collaborative interventions to adults in their localities with severe mental health problems and complex emotional needs. The purpose of the job is to inspire, motivate and empower service users to achieve a better quality of life and wellbeing, and fulfil their personal ambitions for recovery. The post holder will put service users at the centre of everything they do, and consistently deliver a high quality service that promotes and supports recovery. The post holder will provide, personal, practical and social support to residents and their carers using principles of recovery and also be aware that the impact of Social Determinants of health on the individual's mental well being. The post holder will work to values that include self-determination, empowerment and choice for service users. The post holder will model hope and recovery, and work in partnership with service users in one-to-one and group settings to support them on their own journeys towards recovery Main duties of the job Act as a Recovery Champion for the service, and act as a role model for service users. Develop and maintain trusting, supportive and empowering relationships with service users, and their families and friends Provide support to service users, facilitating both one-to-one and group sessions. Provide practical assistance to service users. Motivate service users to achieve aspirational and recovery-focused outcomes. Empower service users to care for themselves and take control of their own recovery. Share coping and self-help skills with service users. Empower service users to strengthen or develop their social networks involving families and friends where appropriate. Empower service users to access individuals (e.g. Peer support workers) and groups in their local recovery community (e.g. Recovery College. MIND, voluntary sector). Participate in team meetings and meetings with other GPs and voluntary sector agencies. Participate in supervision and appraisal About us Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations. Date posted 14 March 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Inc HCAs Contract Permanent Working pattern Full-time Reference number 363-CH6983295 Job locations Vivienne Cohen House 2 Crozier Terrace, Hackney E9 6AT Job description Job responsibilities Follow Team/Trust Policies. Work within Trust clinical governance framework. Participate in the operational practices of the team for smooth day to day running of the service. Communicate effectively with other team members and other professionals. Work flexibly within an agreed number of hours to meet the demands of the service. This may include evening and week end work. Work flexibly across Neighbourhood teams operational sites as required and as appropriate. Take responsibility to identify own training, educational and development needs. Participate in training within the Team and to other professionals and agencies. Represent the Neighbourhood Teams and the Trust in a professional manner at all times. Ensure effective communication is maintained with multidisciplinary members, service users and carers through verbal and written channels. Communicate factual information to clients and carers with empathy, tact and sensitivity. Liaison with qualified staff and regular review of care planning. To carry out duties under supervision from qualified staff and identified supervisor. To complete carer assessments under supervision and support from qualified staff. Provide and maintain a safe and therapeutic environment in conjunction with multi-disciplinary team members. To establish and maintain a therapeutic relationship with clients and carers within appropriate and transparent boundaries. To provide care with an attitude of hopefulness, flexibility and awareness of service users unique needs. To use appropriate, tactful and sensitive communication Job description Job responsibilities Follow Team/Trust Policies. Work within Trust clinical governance framework. Participate in the operational practices of the team for smooth day to day running of the service. Communicate effectively with other team members and other professionals. Work flexibly within an agreed number of hours to meet the demands of the service. This may include evening and week end work. Work flexibly across Neighbourhood teams operational sites as required and as appropriate. Take responsibility to identify own training, educational and development needs. Participate in training within the Team and to other professionals and agencies. Represent the Neighbourhood Teams and the Trust in a professional manner at all times. Ensure effective communication is maintained with multidisciplinary members, service users and carers through verbal and written channels. Communicate factual information to clients and carers with empathy, tact and sensitivity. Liaison with qualified staff and regular review of care planning. To carry out duties under supervision from qualified staff and identified supervisor. To complete carer assessments under supervision and support from qualified staff. Provide and maintain a safe and therapeutic environment in conjunction with multi-disciplinary team members. To establish and maintain a therapeutic relationship with clients and carers within appropriate and transparent boundaries. To provide care with an attitude of hopefulness, flexibility and awareness of service users unique needs. To use appropriate, tactful and sensitive communication Person Specification Education qualifications Essential NVQ in care or equivalent level of training/qualification Clinical experience working with adults with mental health problems in either health or social care settinig knowledge and skills Desirable NVQ in Care level 2/3 or equivalent Experience working with families,in HTT and community setting Experience Essential Worked in community and has skills Clinical experience working with adults with mental health problems in either health or social care settinig Person Specification Education qualifications Essential NVQ in care or equivalent level of training/qualification Clinical experience working with adults with mental health problems in either health or social care settinig knowledge and skills Desirable NVQ in Care level 2/3 or equivalent Experience working with families,in HTT and community setting Experience Essential Worked in community and has skills Clinical experience working with adults with mental health problems in either health or social care settinig Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name East London NHS Foundation Trust Address Vivienne Cohen House 2 Crozier Terrace, Hackney E9 6AT Employer's website https://www.elft.nhs.uk/ (Opens in a new tab)