ProfDoc is a leading veterinary clinic in Watford, dedicated to providing exceptional care to pets and building lasting relationships with clients. We are seeking a highly motivated and experienced Animal Care Services Leader to join our team.
As a key leader, you will be responsible for overseeing the day-to-day operations of the clinic, ensuring efficient processes, smooth workflow, and outstanding service to both clients and staff. With a strong background in veterinary practice operations, you will be able to lead our team towards achieving our goals and make a real difference in the lives of our patients and their owners.
**Responsibilities include:**
* Leading a diverse team of veterinarians, technicians, and support staff to achieve high morale, productivity, and a positive workplace culture.
* Oversight of the daily operations of the clinic, ensuring that procedures are followed and resources are utilized effectively.
* Management of budgets and financial performance, ensuring the clinic meets its revenue targets while maintaining high-quality service.
* Enhancing client experience through excellent customer service, addressing client concerns, and maintaining a positive and professional clinic reputation.
* Developing training programs and encouraging continuous professional development to ensure staff are well-equipped with the necessary skills and knowledge.
* Ensuring the practice adheres to all regulatory and legal requirements, including veterinary standards, health & safety regulations, and ethical practices.
The successful candidate will receive a competitive salary package, including a base salary of £50,000 per annum, as well as opportunities for professional development and growth within the company.