Atlas Workplace Services have a great opportunity for a Contract Manager, with experience in Hard & Soft Services to join our team. This hybrid position requires travel 3/4 days a week to sites located in Manchester, Milton Keynes and Guildford and remaining time spent working remotely. The role of the contract manager will be to provide operational, financial and commercial management and develop further business opportunities and revenue within the national portfolio. You will build on customer relationships and develop your team to provide outstanding customer service in line with the contracts multi service model of Maintenance, Cleaning, Security and subcontracted Services. Whilst having the ability to work under minimal direction and communicate effectively with other staff. Principle Duties and Responsibilities Service Delivery Oversee day-to-day multi-service delivery across the national portfolio, ensuring contract compliance and timely deliverables. Communicate and collaborate with teams, clients, suppliers, and landlords. Represent operations in client meetings and manage emergency plans and out-of-hours incidents. Plan resources to maintain services and manage maintenance, cleaning, security, and subcontractor compliance. Ensure best purchasing practices and handle client communications. Finance Review reactive recharges with the commercial manager and handle P&L, including project work. Use reports to inform business decisions, control costs, and manage budgets. Performance & Quality Ensure performance reporting, audit support, and asset schedule reviews. Optimize work schedules for cost-effective service delivery and risk mitigation. Foster a customer-focused culture, supporting continuous improvement and client relationships. Managing People Develop and support teams through coaching, performance reviews, and recruitment. Address performance issues and HR matters, including appraisals and development plans. Health & Safety (H&S) Compliance Embed H&S policies, ensuring compliance with risk assessments and contractor controls. Conduct periodic H&S reviews and maintain industry-compliant records. Monitor toolbox talks and oversee the QSHE contract risk register. Qualification, Certifications and Training GSCE in English and Maths or Equivalent First Aid Certificate (Emergency First Aid at Work as a minimum) Fire Warden / Marshal training FM / IWFM qualification Level 4 or above Accredited Health and Safety qualification e.g. NEBOSH General Certificate or IOSH Managing Safely Knowledge, Specific Role Skills and Experience 3 Years working in a management role on an IFM contract Demonstratable project management experience Financial control coordination, including PO review and approve Corporate customer direct management experience - To include producing customer reports and attending review meetings SIA Front Line Licence Other Requirements Driving Licence BPSS (Baseline Personal Security Standard) or higher subject to client request Identity check / Right to work / Employment history (last 3 years) Atlas Workplace Services was built to be different to the faceless organisations in facilities management industry that often lack the human touch. Our ambition is to make buildings and facilities better for the people who work in them. Why do we do this? It’s simple. We know that buildings are better places to be when they are looked after by people who care. We achieve this by combining our unique understanding with useful technology and an above-and-beyond attitude from our people on the ground and in our support centres. This provides a more personal approach to facilities management and building maintenance services. We are present right across the UK at more than 1,000 sites and over 11 million square feet of premises. Our services include engineering maintenance, security, cleaning, compliance, reception, energy solutions and more