Are you passionate about delivering exceptional customer service? We are seeking individuals who are dedicated to elevating our customer experience. Joining our team means taking ownership of customer inquiries and ensuring that we consistently meet and exceed their expectations. We are in search of individuals who possess a deep understanding of providing 5-star service and are committed to excelling in their roles. As a member of this dynamic team, you will work approximately 20-24 hours per week, during 4 evening shifts from Monday to Friday (between 6:00 pm and 10:00 pm), Saturday (between 5:00pm and 10:00pm) with an 8-hour shift every Sunday (between 9:00 am and 10:00 pm). The specific working hours will be determined at the end of the recruitment process. In return, we offer a competitive hourly rate of £11.44, along with uncapped commission based on the activity you generate. Join us and become an integral part of our commitment to delivering outstanding customer service. Opportunities for career advancement through a structured career path and the potential to expand working hours. How to Apply: To apply for this position, please click on the link or email your CV to recruitmentnexusspicerhaart.co.uk and quote “Customer Engagement” Please ensure you answer the qualifying questions with your application today as failure to answer the questions will result in your application being rejected. This role is due to start late October / early November and you will need to be available for a company induction which might be outside of your working hours. Location: This role is a permanent position based at our Colchester head office: Spicerhaart, Colwyn House, Sheepen Place, Colchester, CO3 3LD. Video Testimonials: Hear from some of our current staff members by clicking on the following link: https://vimeo.com/921065126/c6ab2ae8d5?sharecopy Finer Details: Spicerhaart is one of the leading estate agency groups in the UK. Our independent residential sales and lettings network, which is the biggest in the UK, is made up of our seven established estate agencies in England - haart, Chewton Rose, Felicity J Lord, Haybrook, Howards, butters john bee and Darlows. We also provide conveyancing and legal services, and offer financial services through our Just Mortgages division. Just Mortgages is a trading name of Just Mortgages Direct Ltd, an appointed representative of Openwork Limited, which is authorised and regulated by the Financial Conduct Authority. We are currently conducting our selection process using video software. To be eligible to proceed in our recruitment process, you will need: Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We’ll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability – regardless of how small or large your requirement may be. To All Recruitment Agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website: https://www.spicerhaart.co.uk/about-us/our-people/staff-privacy-policy/ PartTime EstateAgents EstateAgency Spicerhaart ContactCentre Administration Sales Telesales Commission Inbound Outbound Office CustomerService Administrator Negotiation Negotiator CallCentre Advisor Secretary Reception Tenacious Driven Team Member