Incident Manager Job type: Full time, hybrid
Location: London, Durham, Lytham, Glasgow
Job summary Primary responsibility for supporting the Head of Service Operations in delivery of contracted requirements in relation to operational and IT Services incident management, negotiating solutions with Service Providers as appropriate and developing and implementing improvement initiatives.
Work with Service Providers, you will primarily manage the Incident Management Process (for both Retail & B2B Clients) and co-ordinate actions and requirements from such events to a speedy resolution with minimum disruption to the business, client (as applicable) and customers.
Provide assurance to the Head of Service Operations that incidents are identified.
Ensure that changes to the scope of incident management are known (including the identification of risks and entity implications).
The business is currently going through a business transformation programme and during this time you will also work to assist in the implementation and transition of the incident management and service operations capability (SIAM) to deliver its future operating model.
Person specification Essential experience
Significant experience of working in a high volume, complex operational environment
Experience of working within an out-sourced third-party environment and working with a complex set of management information and data.
Opera...