Business Analyst - Client & Marketing Systems
Arbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology.
Job purpose
The Business Analyst (BA) will be a problem solver who plays a critical role in defining and enabling business and technology change within the Client and Marketing Systems.
The BA will be required to support the Platform transformation roadmap and project portfolio by collecting, analysing and interpreting data from a range of sources to help deliver insight that will enable the Platform to make key decisions and achieve its strategic objectives.
To accomplish this the BA will need to build a deep understanding of the current Platform operating model (People, Process and Technology), and working on agreed initiatives, document business requirements in relation to business focused IT solutions.
The BA will play a key role working with internal teams and external partners, acting as a 'translator' where necessary to convey how technology can support the business needs.
To place the interests of customers at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers and to comply with the FCA and PRA's Conduct Rules.
Job Description
Key Responsibilities:
* Work closely with colleagues across business and operations to understand the needs of each team and the Platform in relation to a specific business problem or potential change/transformation.
* Provide options assessments and impact assessments across a range of potential operating model design solutions/decisions, fully documenting the benefits, limitations and any associated risks. Identify the processes and technology required to introduce recommendations.
* Gathering, identifying and documenting business requirements. Often through the facilitation of both virtual and face to face workshops involving a range of business stakeholders.
* Lead the documentation of key artefacts such as business requirements definitions, non-functional requirements and user stories. Articulating them in a way that is easily understood by business stakeholders, IT teams and external partners.
* Analysis of existing business and operational processes and client journeys, identifying gaps and improvements and defining an improved future state. Contribute towards the production of the ‘as-is’ and ‘to-be’/target operating model for the Client and Marketing Systems.
* Work with external technology partners to gather information regarding product/system roadmaps and integrate this into the definition of the future state operating model of the Platform.
* Use a range of communication tools and techniques in order to gain buy-in from business sponsors and the wider IT community for your recommendations and the best method of introducing them into the Platform.
* Work closely with the SMEs from Platform shared service teams to assess solutions against key architectural principles, design standards and policies (business, technology, data privacy and data security).
* Support the Senior Project Manager and Project Manager by leading analytical tasks required to produce effective business cases. Support key platform investment appraisal decisions.
* When required, execute data analysis and visualisation techniques to add insight to management information extracted from existing reports and data sources.
* Work closely with Project Managers and Test Managers throughout all project testing phases. This may involve supporting or, where required, leading test activity such as test script creation, test execution, defect triage, issue resolution and associated reporting.
* Support Change Management activities across a range of Platform projects by leading business adoption activities such as training needs analysis and training material production and delivery (when required).
* Take ownership of any outstanding requirements, defects and issues at the point of project handover to BAU and ensure that these items are captured within the appropriate Platform change/operating model backlog.
* Input into the development of the Bank’s Change Capability through active contribution to the Change Management Community practice area. Help develop AL’s internal Business Analysis capabilities.
* Ensure that own knowledge is up to date and is reflective of internal and industry best practice in terms of Change Management/Business Analysis methodology and techniques, Client and Marketing Systems subject matter and Client and Marketing Systems technology solutions.
* Responsible for managing risks inherent to the role by diligently observing internal policies and procedures.
Risk:
* Responsible for managing risks inherent to the role by diligently observing internal policies and procedures.
Key Interfaces:
* Senior Project Manager and Project Manager
* Platform Application Support Team
* Solution Architect
* Data Privacy and Data Security Managers
* Business and Operational SMEs
Knowledge / Experience/Skills:
* Good understanding of Financial Services industry, specifically Wealth Management, Private Banking & Commercial Banking.
* Knowledge of AL’s Wealth Management, Private Banking & Commercial Banking proposition, products and services is desirable.
* Deep understanding of Client and Marketing Systems operating model including technology and operational processes.
* Experienced in the application of key Business Analysis tools, techniques and methodologies (e.g., Process mapping, requirements gathering/documentation, user story definition, functional specification definition, data modelling techniques, gap analysis and financial appraisal techniques).
* Significant experience of working within a change and transformation environment with fundamental understanding of change delivery frameworks and methodologies (Waterfall and Agile).
* Experience of working in a similar BA role with demonstrable evidence of the ability to undertake all core BA responsibilities.
* A self-starter who works as an independent, individual contributor and cooperative teammate.
* Ability to think on your feet and provide realistic solutions to complex business problems.
* Excellent time management and organisational skills that enable timely completion of goals at expected levels of quality.
* Detail oriented mind-set to tasks and deadline-driven attitude to deliverables.
* The ability to work under pressure on multiple projects simultaneously.
* Passionate about constantly learning and seeks opportunities to share within the team for collective success.
Skills
* Experience in the organisation and facilitation of workshops (both virtual and face to face)
* Negotiation and conflict resolution skills.
* Relationship management, to build a sustainable relationship with stakeholders.
* Active listening and questioning skills; essential in gathering data and requirements.
* Analytical thinking and problem solving with the ability to see root cause.
* Investigative and influencing skills to dig deeper into a problem.
* Excellent written and verbal communication skills with the ability to deliver presentations to peers and senior stakeholders.
* Excellent Microsoft Office core application skills including a high proficiency with MS Excel and MS Visio. Experience with JIRA required also.
* Experience in the use of JIRA.
Qualifications:
* Obtained or working towards BCS Advanced Diploma in Business Analysis (or equivalent)
* APM Project Fundamentals (PFQ) (or equivalent) is desirable, but not essential
* Client Focus
* Creativity & Innovation
* Expert Knowledge
* Judgment & Problem Solving
* Communication & Confidence
Life, Work and Benefits
Arbuthnot Latham is committed to equal-opportunities for all staff and candidates. We embrace inclusion & diversity and understand why they are critical for the success of our business and people.
* Competitive salary, pension & holiday allowance
* BUPA Health cover
* 4x Life Assurance
* Discretionary bonus
* Market leading maternity/paternity and menopause policies
Data Privacy and Reasonable adjustments
We take keeping your data security seriously. For more detail on how we may keep your data please refer to our Privacy Notice
Reasonable adjustments : Please let us know of any adjustments or arrangements that you may need to help you apply to this role or that will help you during the recruitment process. If you wish to discuss any particular requirements or concerns you have because of a disability or medical condition please contact us at recruitment@arbuthnot.co.uk. Information you provide about any disability or medical condition will remain confidential unless it is necessary to disclose it to other members of staff or outside agencies to ensure the health and safety of yourself and others, or to implement the adjustments you require. In these circumstances we will first discuss with you how and to whom the information may be disclosed.
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